Job Abstract

Position Summary: The Application Analyst is responsible for the implementation of EPIC applications, upgrades, and modifications. The Application Analyst is responsible for the workflow configurations, go-live support, and on-going client support. The Application Analyst provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care. Employee will be required to travel to support offsite locations.

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Essential Functions and Responsibilities Includes the Following:

1. Install EPIC applications, new components, and upgrade existing applications. Communicate configurations and application settings.

2. Provide go-live and rollout support. Support users on EPIC applications, modules, and functionality.

3. Provide application troubleshooting support EPIC. Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.

4. Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.

a. Analyze business/clinical needs and requirements.

b. Evaluate the operational workflow that is applied to the system.

c. Create system specifications from user requirements.

5. Participate in system testing, version upgrades, and any system modifications.

6. Open tickets for database queries and to create reports utilizing a report-writing tool.

7. Monitor application issues and evaluate issues as they arise.

8. Write and maintain accurate and current documentation regarding EPIC applications supported by the team.

Participate in the maintenance of training materials and disseminate materials to users.

9. Provide timely, effective, and professional customer support. Work with the help desk and support personnel on escalated issues to identify problems and resolve them.

10. Analyze necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.

11. Act as a liaison to the vendor for Montefiore IT or the client.

12. Contact vendors to report escalations and obtain assistance with solving issues.

13. Assist with the coordination of vendor activities including hardware or software installation.

14. Apply business knowledge to system processes and manipulation of data to ensure successful transactions through the system.

15. Make necessary enhancements to add or maintain functionality of the application. These changes may include creating and modifying screens, tables, dictionaries, and rules.

16. Participate in the design, development and maintenance of system interfaces. Validate and test system interfaces.

17. Participate in policy and procedure development as it relates to security, downtime, backup operations and disaster recovery activities.

18. Administer application security and access controls.

19. Provide or coordinate ongoing training for clients in the use of systems.

20. Performs all other related duties as assigned.

Education & Experience Requirements

· Bachelor's degree or equivalent experience.

· EPIC Application implementation, troubleshooting, and support experience required

· Application testing

· Related clinical or business experience

Core Competencies

· Interest in and enthusiasm for computerization and its potential for improving department and interdepartmental efficiency.

· Strong communication skills

· Well organized with the ability to manage multiple projects and meet deadlines.

· Provides excellence in customer service under all circumstances

Physical/Mental Demands/Requirements & Work Environment

· May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) database and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS database can also be found at the hospital switchboard, saved on a disc.

$91,002.41 to $136,492.79