Ability to thrive in a fast-paced environment. A strong degree of self-motivation to provide exceptional customer service. Demonstrated listening and verbal communication skills. Proven ability to meet and exceed set goals. Experience gathering customer information and keying it into a computer Qualifications Ability to provide an exceptional customer service delivery with both inbound and outbound customer calls. Must be able to demonstrate computer proficiency and have experience using Microso... more details
Customer Service Representative/Dispatcher - Irvine, CA
ID
2024-45423
Category
CSRs
Employment Type
Full-Time
Location : Location
US-CA-Irvine
Compensation Range
19.00 - 22.00 hourly
Company Name
Greenstar/RighTime Home Service
Overview
Greenstar/RighTime Home Services, a subsidiary of ARS/Rescue Rooter is one of the fastest growing companies in North America, providing heating and air conditioning services to our customers. We currently have an excellent opportunity for a Customer Service Representative to join our team.
This friendly professional will answer customer calls within a busy call-center environment, schedule customer service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers’ needs by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements.
We Offer:
$19 - 22/hr. depending on experience
Comprehensive benefits package including medical, dental, vision & life insurance
$5 a week medical plan option with Health Saving Account and annual company contribution
Employer paid Telehealth benefits with virtual doctor visits from day one for employee and family
401(k) plan with company match
13 days paid time off and 8 paid holidays
Quality, comprehensive training programs
Potential to fast-track your career into management!
Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
Responsibilities
Ability to thrive in a fast-paced environment
A strong degree of self-motivation to provide exceptional customer service
Demonstrated listening and verbal communication skills
Proven ability to meet and exceed set goals
Experience gathering customer information and keying it into a computer
Qualifications
Ability to provide an exceptional customer service delivery with both inbound and outbound customer calls.
Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems.
Must report daily to our office, this is not a work from home opportunity.
Ability to work assigned shiftand weekend rotation if required. (Discuss all schedule requirements at interview)
Service-industry experience a plus
Bilingual English/Spanish fluency a plus
All candidates are required to undergo pre-employment drug screen and background checks.
If you are interested in joining our winning team, please apply today!
All candidates are required to undergo pre-employment drug screen and employment background checks.
Greenstar/RighTime, a subsidiary of ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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