Axiom Staffing Group in Hanover has an immediate opening for an experienced, organized and detail-oriented Customer Service Representative (CSR) at one our clients. The CSR is responsible for exceeding customer expectations by handling inquiries, processing orders and meeting deadlines in a courteous, efficient and timely manner. The CSR communicates regularly with both internal and external customers and is expected to be professional and respectful at all times. ESSENTIAL DUTIES AND RESPONSIBI... more details
Axiom Staffing Group in Hanover has an immediate opening for an experienced, organized and detail-oriented Customer Service Representative (CSR) at one our clients. The CSR is responsible for exceeding customer expectations by handling inquiries, processing orders and meeting deadlines in a courteous, efficient and timely manner. The CSR communicates regularly with both internal and external customers and is expected to be professional and respectful at all times.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide customers with quotes on catalog items, product/service availability, lead times, and/or tracking using the company pricing systems and policies
Handle customer inquiries, orders, concerns, etc. in a way that leaves the customer with a feeling of satisfactory resolution, and involving management when necessary
Demonstrate strong product and service knowledge
Strong verbal and written communications skills are necessary as well as accuracy in entering customer orders and verifying the data is entered correctly
Stay current with new and existing product development
Capable of working independently within a team environment
Represent the company in a way that projects an image of quality, integrity and superior understanding
Must be available to work Monday - Friday; 9:30 AM - 6:00 PM. No weekends or holidays
MINIMUM QUALIFICATIONS
High School Diploma or GED required, college degree or equivalent experience preferred
Customer Service experience in the manufacturing industry a plus
Ability to handle high call volume in a fast-paced environment
Proficient with Microsoft Office products
Excellent interpersonal and communication skills
Displays enthusiasm, initiative, and pride in work
Effective time management and organizational skills
Demonstrate a sense of urgency in completing work assignments, and uses a proactive approach in all duties
If you are looking for a great work environment, excellent training to ensure your success, competitive pay and exceptional benefits that includes health, dental, vision, 401(k) and paid time off consider a career with this company. They are an Equal Opportunity Employer that embraces diverse skills, perspectives and ideas that help our business grow.
Axiom Staffing Group is located at:
471 Eisenhower Drive, Hanover, PA 17331 (We are in the Walmart Shopping Center)
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