Job Abstract

The Anaheim Police Department is seeking a Police Services Representative I to perform non-sworn police services duties related to law enforcement in various divisions of the Police Department. The current vacancy is in the Patrol Unit.

Candidates must possess experience working with the public on an individual and/or group basis. Experience working in a law enforcement agency is desirable.

Must be available to work assigned shifts, which includes nights, weekends, and regularly scheduled holidays.

The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

• Respond to appropriate disturbance calls, public inquiries and complaints over the phone and in person; conduct investigations and take routine police reports from the public not requiring a sworn police officer.
• Assist the public and tourists with general inquiries and requests for reports of crimes in progress.
• Respond to a variety of traffic collisions/incidents; interview parties, witnesses and victims; and prepare written traffic accident forms documenting the investigation.
• Assist sworn police officers by directing traffic and interviewing witnesses at injury accidents; serve as liaison with other local agencies that may provide assistance at scene.
• Issue citations or warnings for violation of California Vehicle Code provisions and parking control ordinances such as parking time limit zones, tow away zones, and loading zones. Impound vehicles when required.
• Function as an investigative aide assisting in the investigation of the violations of laws and regulations by gathering, assembling and examining a variety of records and data pertinent to the case being investigated.
• Conduct and coordinate investigations of traffic accidents and missing persons with Anaheim and with other law enforcement agencies.
• Conduct crime scene investigations to recognize, search for, and collect various types of evidence.
• Enforce traffic and criminal code violations either directly or through sworn officers.
• Serve as a court liaison and compile investigative case files for review by the District Attorney or court; may present testimony and/or evidence in court.
• Resolve citizen complaints pertaining to false alarms; answer questions pertaining to City Alarm Ordinances; maintain false alarm records, alarm permits, emergency listings and input necessary information into the Records Management System.
• Maintain logs and perform visual inspections.
• Operate a variety of office equipment including communication equipment, radios, telephones, copiers, facsimile machines and computers; operate distinctively marked police vehicles on all roads, highways and freeways throughout the City.
• Perform related duties and responsibilities as required.

Qualifications
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities are as follows:

Experience: Previous entry level experience working with the public on an individual and/or group basis. Prior experience working in a law enforcement support position is desirable.

Knowledge of: Some police procedures and policies; City vehicle codes and parking laws, criminal codes, collision investigation techniques, and basic interviewing and report writing techniques.

Ability to: Learn assigned job duties and apply knowledge to emergency and non-emergency situations; work diplomatically with a diverse group of people; remain calm in demanding and emergency situations; solve problems utilizing the proper resources; interview citizens and victims and extract appropriate information for written reports; operate communications equipment; operate a computer; establish and maintain effective working relationships.

Supplemental Information
License/Certification Required: Possession of a valid California Driver License by date of appointment. First Aid and CPR certification within six months of date of appointment. Positions assigned to Field Operations require a certificate of completion for Basic Investigations.

Environment/Working Conditions
Environmental Conditions: Due to the nature of work assignments, incumbents work in the field and are exposed to inclement weather. Depending upon the nature of field work, incumbents may be exposed to smoke, fumes, gas, dirt, dust, grease, oil, chemicals.

Physical Conditions: Due to the nature of work assignments, incumbents must have the physical ability to stand, walk, lift and carry 30 pounds, climb stairs and enter and exit a vehicle.

Other Requirements: Incumbents are required to work flexible shift hours including nights, weekends and holidays.

• Preliminary Background Information/PHS
• Background Investigation Questionnaire (BIQ)
• Required Documents
• Applicant Autobiography

• Any illegal use, sales, or possession of a drug classified as an opiate (heroin, opium, etc.) or PCP.
• Any use of cocaine, methamphetamine, hallucinogens (GHB, MDMA/ecstasy, ketamine, etc.) within five years of date of application.
• Any illegal use of anabolic steroids within three years of date of application.
• A pattern or history of irresponsibility as evidenced by debt collections, civil judgments, failure to pay, late payments, etc.
• Two or more at-fault traffic collisions within three years of the date of application.
• Conviction of a hit-and run offense.
• Any driver's license suspension within five years of date of application.
• Conviction of a felony crime.
• Conviction of any misdemeanor crime within five years of application.
• Any conviction as an adult of any misdemeanor crime involving domestic violence, sexual-related offenses or crimes against children.
• Any conviction as an adult of a theft or larceny crime.

• Use of cocaine, methamphetamine, hallucinogens (GHB, MDMA/ecstasy, ketamine, etc.) previous to five years of application.
• Prior nitrous oxide use.
• Illegal use of anabolic steroids previous to three years of application.
• Illegal use of a hypodermic needle/syringe.
• A bankruptcy within the past three years of date of application.
• More than one moving violation in the past 12 months, and/or three or more moving citations within the past three years, and/or five or more moving citations within the past five years of date of application.