Job Abstract

GENERAL OVERVIEW

Supports and enhances the activities of the practice by providing administrative support and coordinating daily operations.

ESSENTIAL RESPONSIBILITIES

• Coordinates and oversees clerical functions. (25%)
• Schedules patients for procedures, diagnostic testing, and/or office visits. Provides patients with instructions and serves as liaison between the physician and patients. Maintains physician(s) calendars. (20%)
• Screens and directs telephone calls as appropriate. Takes appropriate actions and responds to internal and external customer inquiries. (20%)
• Performs clerical and administrative functions such as preparation of correspondence, filing, sorting mail, data entry, faxing, and copying. Prepares and maintains reports, databases, and presentations utilizing appropriate software. (15%)
• Supports front office including registration, chart preparation, insurance verifications, precertifications, and billing functions. (15%)
• Assists with ordering and tracking of operational and clinical items. (5%)
• Performs other duties as assigned or required.
• May travel to satellite office locations to support physician(s) as required.

QUALIFICATIONS

Minimum

• 2 years of clerical support, insurance verification and registration experience in a medical office setting or equivalent education required.
• Experience with multiple computer software programs required.

Preferred

• Associate's Degree preferred.
• Dependent on work location, Medical Assistant program graduate may be preferred.
• Driver's license may be required.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

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