We are seeking reliable, goal oriented individuals with exceptional communication skills to join our Houston and Jacksonville team of Account Representatives! This position offers the opportunity to train and work from home with company provided equipment and flexible schedules. Our leadership team will provide you with the tools, knowledge, and information you need to be successful everyday! As an Account Representative, you will be the lifeline of the company. Working with customers in their f... more details
We are seeking reliable, goal oriented individuals with exceptional communication skills to join our Houston and Jacksonville team of Account Representatives!
This position offers the opportunity to train and work from home with company provided equipment and flexible schedules.
Our leadership team will provide you with the tools, knowledge, and information you need to be successful everyday!
As an Account Representative, you will be the lifeline of the company. Working with customers in their financial situation and identifying the best means of recovery by negotiating payment terms with empathy, professionalism, and tact. Helping them to resolve their overdue accounts with dignity, transparency, and recognition of each individual’s financial situation.
ARS brings more than 25 years’ experience in the industry and we have an exciting opportunity for you. Due to rapid growth with our clients we are interviewing for our next Training Class.
JOB RESPONSIBILITIES
- Manage outbound and inbound collection calls with customers
- Balance scripted conversation with natural rapport
- Use probing questions to identify customers financial situations and determine reason for delinquency
- Educate customers on account terms and alternate payment programs and methods
- Negotiate repayment by using critical thinking to offer solutions which best suit the consumer and the business
- Accurately document and update accounts based on call details
REQUIREMENTS
- Must have a high school diploma or GED
- Ability to successfully pass background check and drug screen
- Ability to reliably work 8-hour shift (40 hours per week)
- Proficiency with Windows and moderate typing skills
- Must be an assertive communicator with ability to conduct calls using professional language and proper grammar
- Must have ability to ask for and negotiate payment arrangements
- Proficiency with basic math including percentage calculations and payment plans
After Training the schedule is Monday - Friday (8am to 5pm, or 9am to 6pm). One evening per week 10am - 7pm, or 12pm - 9pm. Saturday shifts (9am - 1pm) once per month required.
JOB BENEFITS
At ARS, full time employees enjoy 8 paid holidays per year to spend with our family and friends. Full benefits that include medical, dental, vision and 401k. Eligible employees begin to accrue PTO hours per the scheduled rates beginning with the first pay period. A business casual dress code, as long as its professional; dress comfortably and with your own style.
DISCLAIMER
ARS is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on race, religious creed (which includes religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, and related conditions), gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. All such discrimination is unlawful.
ARS National Services. Be MORE.
