Manages completion of quality home repairs within standards set by Company and industry specifications. Project the image of our company and present and conduct him/herself accordingly at all times while on duty. Respond to homeowner service calls as assigned by the Customer Relations Coordinator and/or Customer Care Area Manager. Contact homeowner within 24 hours and inspect calls within 72 hours. Evaluates homeowner request to determine whether repair is warrantable or the responsibility of ho... more details
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Summary of Position Requirements
The Customer Care Representative (CCR) responds to customer care service requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.
Responsibilities:
Primary Duties and Responsibilities
Manages completion of quality home repairs within standards set by Company and industry specifications
Project the image of our company and present and conduct him/herself accordingly at all times while on duty
Respond to homeowner service calls as assigned by the Customer Relations Coordinator and/or Customer Care Area Manager
Contact homeowner within 24 hours and inspect calls within 72 hours
Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
Monitors business partners work for completion and satisfaction of repairs
Completes minor home repairs; obtains customer’s approval for completed work
Perform Demonstrations, Celebrations and 30 day post close homeowner walks
Expedites emergency repairs
Assists in maintaining community standards
Qualifications:
Education and Experience Requirements
Minimum High School or GED required
Minimum 2 years customer service experience required, preferably with a homebuilder
Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
Able to analyze problems, determine solutions, and produce desired outcome
Intermediate to advanced PC skills (Microsoft Word and Excel)
Excellent verbal and written communication skills
Must possess professional attitude to represent company in a positive manner
Valid Driver’s License and good driving record
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
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