Job Abstract

Works with ED research staff, advocacy coordinator, and social worker to identify community support services. Acts as peer support throughout the hospitalization and post-discharge, as appropriate to facilitate the attainment of goals. Provides family members with recovery support materials. Participates in training to continually gain new skills. Attends required staff and other meetings. Completes required documentation and other reports. Acts as a resource to other clinical team members on re... more detailscovery support. Consult with research staff, advocacy coordinator, nursing staff, and social work as requested, even if the patient does not screen positive. Notifies the research staff and patient’s nurse before visiting the patient. Provides support and guidance to patients who test positive for alcohol or drug use. Identifies patient’s history of drug/alcohol use, treatment history, motivation to change behavior and other needs for community support services. Identifies patient’s readiness to change and use motivational interviewing techniques and other communication skills to support a plan for reducing or eliminating harmful drug and/or alcohol use. Assists patient and family with understanding how to utilize these community services. Assists patients in linking to community support services and substance treatment services including securing appointment and transportation. Provides telephone outreach to patients to assist with linkages and continued peer support. Models coping techniques and self-help strategies. Telephones treatment providers to verify patient showed up for appointment; and follow-up by telephone with any patient that misses an appointment. Anticipate and responds to customer needs; follows up until needs are met Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Use resources efficiently Search for less costly ways of doing things Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance CN Hospital (Main Campus) (L 002) 111 Michigan Avenue NW Washington 20010