Manages employees engaged in providing information system solutions and technical support in one or more functional areas. - Senior Remote Operations Manager responsible for the oversight of the following teams - User Account Management team - Tier 2 Remote Support team - COE (Center Of Excellence) Remote Support team - TPAM (Elevated Access Multi-Factor Authentication) Support team - Problem Management - Deputy to Operations Director providing backup support to the following teams - Availabilit... more details
Information Systems Sr. Manager
Job Category: Engineering
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
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At CACI, our philosophy of employee development and advancement rests on a cultural foundation of providing unlimited and equal opportunities for growth, recognition, and rewards. We provide the environment, support, and responsive, available management to nurture and stretch your abilities. We also offer a career mobility program to make it easy to build a dynamic career at CACI and offer flexible work schedule arrangements to support work/life balance.
CACI’s NEW Flexible Time Off (FTO) policy allows employees to take vacation as needed, without a set number of minimum or maximum days. It is available on day one of employment! CACI has been named one of Fortune magazine’s World’s Most Admired Companies and has been named an Energage Top Workplace USA for 2023!
CACI also has more than 20 Communities of Practice to share and gain skills and knowledge regarding various technologies and topics including SAP, Salesforce, Agile Development, and many more. The associated Learning Academies provide training and certifications to gain additional skills and build your brand. With over 25,000 employees worldwide, CACI has been named a Best Place to Work by the Washington Post.
CACI's Global Enterprise Services program is seeking an Information Systems Sr. Manager to support its Maryland customers.
What You’ll Get to Do:
? Manages employees engaged in providing information system solutions and technical support in one or more functional areas.
? Senior Remote Operations Manager responsible for the oversight of the following teams
• User Account Management team
• Tier 2 Remote Support team
• COE (Center Of Excellence) Remote Support team
• TPAM (Elevated Access Multi-Factor Authentication) Support team
• Problem Management
? Deputy to Operations Director providing backup support to the following teams
• Availability Management
• Change Management
• Service Delivery
• Enterprise Management
? Escalation point for all teams within the Operations Framework for assistance with complex issues
? Approve all ServiceNow tickets for requests for Operations employees
? Monitor SLAs and adjust team posture to improve performance as needed
? Monitor Staffing Levels against SLA performance and recommend changes as needed
?Worked directly with the Program Management Office to resolve operational and customer-impacting issues
? Provide backup coverage for Operations Framework Director
? Recommended opportunities for new automation as well as enhancements to existing
More About the Role
You’ll Bring These Qualifications
25 years of experience and HS/GED OR Bachelor’s in Information Technology Systems Management, IT/Computer Science, and 20 years of experience.
Demonstrated experience in team leadership, strategic planning, and project management
Senior Level Management
Strong technical background with expertise in enterprise IT services
IAT Level 2
CompTIA Security+ CE
These Qualifications Would Be Nice to Have
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever-vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$119,800 - $263,600
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
