In addition to the responsibilities listed below, this position is also responsible for assisting and supporting equity, inclusion, and diversity (EID) projects/initiatives in the workforce, care delivery, and community in alignment with organization-wide strategy with limited guidance from manager/supervisor/team lead; playing an active role as a team member in EID-related consultations and engagement planning within workgroup/team/committee setting; organizing activities and addressing standar... more details
Description:
Job Summary:
In addition to the responsibilities listed below, this position is also responsible for assisting and supporting equity, inclusion, and diversity (EID) projects/initiatives in the workforce, care delivery, and community in alignment with organization-wide strategy with limited guidance from manager/supervisor/team lead; playing an active role as a team member in EID-related consultations and engagement planning within workgroup/team/committee setting; organizing activities and addressing standard EID program needs; responding to and triaging standard inquiries about EID tools, related training content available, and assets/resources to support partners and clients; aligning to national EID efforts where appropriate, and/or redesigning to meet market/function needs as necessary; supporting the creation of standard communication plans and content to distribute EID-related information and change management initiatives, with limited guidance from the manager/supervisor/team lead; and using working knowledge of EID-related policies, regulations, and guidelines. Develops requirements for business, process, or system solutions. Works with stakeholders and cross-functional teams as appropriate. Works with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics. Participates in change management activities. Supports compliance with work activities. Serves as part of a consultant team under the guidance of more senior team members to ensure the alignment, buy-in, and coordination of diverse stakeholders. Identifies and escalates tough stakeholder issues while maintaining an independent perspective. Serves as an advocate of continuous learning and professional development. Performs data analyses to support business initiatives. Manages projects or project components under the guidance of team members. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Serves as part of a consultant team under the guidance of more senior team members to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Supports strategic planning and organizational alignment and prioritization of business initiatives. Manages projects or project components under the guidance of team members, participates in change management activities, and performs data analyses in support of business initiatives. Supports compliance of work activities by adhering to relevant policies and procedures.
Essential Responsibilities:
Develops requirements for business, process, or system solutions within assigned business domain(s) by working with stakeholders and cross-functional teams as appropriate; leveraging business requirements gathering methodologies to identify business, functional, and non-functional requirements; and assisting in the development and documentation of business cases to assess the costs, benefits, and ROI of proposed solutions.
Supports strategic planning and organizational alignment and prioritization of business initiatives by evaluating performance metrics, standards, and methods to establish business success; working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; and executing assigned initiatives to ensure delivery of measurable results and alignment with strategic objectives.
Participates in change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; using appropriate change management methods and approaches; and ensuring stakeholders understand initiative intent and purpose.
Supports compliance of work activities by adhering to KP, departmental, and/or business line policies and procedures.
Serves as part of a consultant team under the guidance of more senior team members to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects within a functional track or workstream by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; identifying and escalating tough stakeholder issues while maintaining an independent perspective; and preparing presentations and reports.
Serves as an advocate of continuous learning and professional development by building a working knowledge of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; supporting the ongoing enhancement and innovation of business consulting practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy.
Performs data analyses to support business initiatives by using appropriate data analysis tools and approaches to assess business performance; leveraging suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); and conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions.
Manages projects or project components under the guidance of team members by coordinating stakeholder contacts; recommending team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; and resolving or escalating risks or issues as appropriate.
Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a working understanding of how current processes impact business operations; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members.
Listens to, addresses, and seeks performance feedback.
Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them.
Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work.
Assesses and responds to the needs of others to support a business outcome.
Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship.
Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information.
Supports the completion of priorities, deadlines, and expectations.
Identifies and speaks up for ways to address improvement opportunities.
Minimum Qualifications:
Minimum two (2) years of experience in diversity management/consultation or active participation in workplace diversity and inclusion efforts (includes an internship, Employee Resource Group [ERG], and community experience).
Minimum two (2) years of experience in facilitating presentations or training.
Minimum three (3) years of experience working with diversity and inclusion concepts and programs.
Bachelors degree from an accredited college or university OR Minimum three (3) years experience in consulting, project management, data analytics, operations or a directly related field.
Additional Requirements:
Preferred Qualifications:
One (1) years experience working with data visualization tools (e.g., Tableau, Power BI).
One (1) years experience working with database software (e.g., Access).
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