Job Abstract

REQUIRED LEADERSHIP COMPETENCIES:

Communication: Strong written and verbal skills are demonstrated in reports, correspondence and presentations. Ensures staff is kept informed of Medical Center and departmental priorities. Communicates vision statement, goals and demonstrates commitment toward their achievement.

Professional Development: Participates in conferences, workshops, and other professional development activities to maintain licensure and/or remain professionally current with advances in field of expertise.

Staff Development: Ensures staff receives mandated in servicing in Safety, Quality Assurance, Risk Management, Customer Service, Infection Control and any other in-service that may apply.

Problem Solving: Recommendations and decision making reflect strong analytical skills and focus on quality, cost containment, and impact of change on other departments.

Customer Service Management: Incorporates the Medical Center's Customer Service goals in developing and/or revising departmental policies and systems. Continually reviews the service delivery process to exceed customer expectations. Is perceived as a role model by staff, peers in customer service leadership.

Project Management: Participates in multidisciplinary task forces, committees and projects, demonstrating team spirit and ability to work with different internal customers. When leading, a project team demonstrates the ability to bring together different views and skills toward timely and effective completion of project objectives.

Responsibilities:

Works with the Senior Staff, to develop and implement departmental goals and to evaluate progress toward attainment of goals.

Work collaboratively with the interdisciplinary team staff to improve patient floes, registration workflows and scheduling.

Develop and revise policy and procedures, as well as oversee standardization and programmatic function to ensure streamlined service delivery across the sites. Assist with the planning activities for new programs.

Using available utilization data, develops staffing plan and schedules for the clinic and employee health to maintain appropriate staffing levels and staffing mix; ensures adequate staff coverage by reviewing vacation and holiday schedules; approves overtime as necessary and authorizes coverage for absent staff. Works in collaboration with administration regarding staffing vacancies, replacements and new position requests.

Selects, hires and supervises staff in area of responsibility; initiates disciplinary action, including terminations. carries out annual performance appraisal of employees recommending promotions, raises, etc.

Ensures safe and professional patient care by enforcing and monitoring compliance to professional standards, identifying clinical and educational needs of staff; recommends methods for improving staff competence and patient care and assists in developing, implementing and evaluating programs.

Through meetings, in-services or other established means of communication, provides information to departmental staff for therapeutic and effective patient care management; identifies and puts into place appropriate monitors of patient care delivery.

Periodically reviews admission and patient management protocols, discharge criteria and related policies and procedures for compliance with requirements of regulatory agencies; recommends and implements changes as required, making sure information is available to staff in area of responsibility, monitors compliance and reviews with Clinical Practice Manager/Administrators.

Oversees the quality assurance/quality improvement programs in area of responsibility, identifying patient care issues, developing QA monitors and ensuring that follow-up actions are implemented.

Provides information required for reports on utilization, monitors, credentialing and scheduling as necessary to be compliant with regulatory agency reporting and monitor requirements; prepares reports on service and utilization as required.

Develops annual budget in collaboration with Finance and Senior Administration and monitors’ budget performance throughout the year to ensure departments operate within budget guidelines; works with administration to ensure most efficient and cost-effective allocation and use of resources.

Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Assesses gaps in policies and procedures and create necessary policies and procedures to fill these gaps.

Analyzes and enhances clinic workflows, which include working with patient registration to streamline check in and check out process, patient triaging, and room usage.

Ensures physicians and staff are utilizing our electronic medical record

Understands and adheres to the Medical Center’s Code of Conduct.

Familiar with the Medical Center’s Mission, Vision, and Values Statements.

OTHER JOB DUTIES

Performs other related duties as required.

Position Qualifications

Education:

Bachelor of Science in a health-related field required. Masters preferred.

Minimum of 5 years of practice management experience including 2 years of supervisory experience required.

Administrative experience in large clinic operations and physician practice setting.

Skills:

Strong administrative skills

Strong understanding of regulatory requirements for OPS

Good organizational skills.

Good oral and written communication skills.

Good interpersonal skills.

Must be computer literate.

Speaks, reads and writes English to the extent required by the position.

JOB SETTING/PHYSICAL DEMANDS

Ambulatory Services (Clinic), contact with staff, patients and families, physicians and ancillary staff.

A great deal of mobility required

May handle emergency or crisis situations. Crisis Intervention skills required.

May lift, position, push, and/or transfer patients.

Protective clothing may be required: mask or face shield, gloves, impermeable gown, particulate filter respirator.