Perform monthly detailed dealer performance analysis about parts and accessories turnover, loyalty, model mix, warranty, customer pay, and training performance - which will show the dealership's operational situation and establish detailed monthly reporting system. Review, analyze, and communicate findings and opportunities for dealership profit improvement based on dealer performance data (including but not limited to financial statements, sales reports, and customer satisfaction data) and loca... more details
Role Summary:
Perform monthly detailed dealer performance analysis about parts and accessories turnover, loyalty, model mix, warranty, customer pay, and training performance - which will show the dealership’s operational situation and establish detailed monthly reporting system.
Review, analyze, and communicate findings and opportunities for dealership profit improvement based on dealer performance data (including but not limited to financial statements, sales reports, and customer satisfaction data) and local field team input.
Establish/ support regional efforts/ programs to improve overall dealer turnover on parts & accessories as well as profitability
Establish and execute appropriate correspondences sent to dealers regarding performance in a timely manner
Summarize results, data, processes and recommendations in a clear and concise manner and feedback to headquarters in Italy
Present findings to Lamborghini America management, area managers and if needed, to dealership management
Support Regional Retail Marketing in parts and accessories promotion, and specialized marketing/loyalty programs via traditional and digital methods
Establish and execute detailed and powerful PowerPoint After Sales presentations for Regional and Dealer Meetings
Plan, budget and execute all dealer training for the Americas region for Sales, Service, and Technical roles
Serve as a liaison between the dealer network and Lamborghini HQ in Italy for all training related topics
Serve as QMS AQMC and lead After Sales department in all QMS-related topics including but not limited to: establishing new process standards, forms, and work instructions, creating all swim lanes, managing and organizing all related documents, and participating in internal and external audits
Serve as PCMS Lead for all of Automobili Lamborghini America and lead the brand in all PCMS topics, including but not limited to: identifying and documenting PCMS related processes, leading PCMS
Role Responsibilities:
Business Development– 50% of the time
Complete analysis of financial statements, performance reports, P&A Turnover, Loyalty Data, Days Down Reports, Warranty costs, Org charts, market analysis, CSI/SSI reports, dealer scorecards, etc. for all applicable dealerships
Ensure integrity/accuracy of dealer financial statements and identify/implement process for improvement
Conduct discussions with field team members to develop a comprehensive understanding of the dealership operations and steps for improvement
Reporting, Follow-up, Region support -35% of the time
Track dealer profitability results and impact of action plan implementation
Implement and track benchmark reporting and KPIs in collaboration with local field team
Ensure field teams, regional management, and headquarter are aware of action plans, results, etc.
Collect and disseminate best practices for performance improvement and increased profitability
Establish impactful PowerPoint presentation to support Regional/ Dealer Meetings
Management Systems – 15% of the time
QMS AQMC function and lead After Sales department in all QMS-related topics
PCMS lead for US/LA on all PCMS-related topics
Qualifications:
Years of Experience:
5-7 years of Automotive Experience
Education – Required:
Bachelor’s degree or equivalent degree in business/ economics/ automotive
Education – Desired:
Fundamentals Automotive After Sales/ Technical experience
Skills:
Proven track record of analytical and conceptual thinking and implementation
Proven problem solving abilities
Attention to detail and process orientation
Established resource management abilities
Strong work ethic with internal motivation to succeed and support others
Ability to problem solve and prioritize
Forward-thinking with ability to work effectively with minimal direction
A great attitude and proven ability to be an effective business partner, team player, and collaborator
Partners at all levels of the organization, with ability to negotiate and influence to achieve results
Basic knowledge of dealer financial statement evaluation and review
Experience in assessing operations, designing processes, mapping processes, and work plan development
Advanced knowledge and experience utilizing data analysis tools (Excel)
Understanding of complete retail dealership operations
At least 5 years of experience in relevant automotive OEM operations role (Sales, After Sales, Network Development, Distribution, Field, etc.)
Work Flexibility:
5-10% Travel in peak times
Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
