Job Abstract

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
As an Account Manager, you are considered the customers' main point of contact, and are responsible for overseeing all of their day-to-day operations. Account Managers act as the liaison between customers and cross-functional internal teams, and are responsible for ensuring timely/successful delivery of customer requests. Excellent communication skills are required to ensure we understand our customer's needs and are able to build long-lasting, mutually beneficial relationships with our key business stakeholders. Additionally, Account Managers are expected to demonstrate a high level of customer service through the execution of accuracy, responsiveness, reliability, and professionalism on all interactions. This will include managing the resolution status of routine to complex requests related to our customers' business requirements; including but not limited to:

• Issue Tracking- Engaging internal departments and customer resources to work on outstanding issues from start to resolution while providing routine updates to the customer.

• Driving Practical and Creative Solutions- Critically thinking about complex situations to find optimal outcome.

• Engaging Appropriate Resources - Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or customer resources best appropriate to drive issue resolution.

• Work within deadlines and drive resolution within a timely manner.

• Responsible for utilizing member-focused strategies to improve member experience and customer satisfaction.

• Renewal Implementation- Lead implementation of renewal by working with cross-functional internal teams, consultants and customer.

• This role supports member retention and growth goals.

• Supports operations and sales teams on ad hoc projects.

• May require travel to offsite locations for in-person meetings.

Required Qualifications

• 2-5 years of client relationship experience including issue resolution and account administration.

• 3 years of customer facing experience

• Excellent written and verbal communication skills.

• Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Teams)

• State insurance license, as required by state law (or ability to obtain this license within first 3 months of hire).

• 20% local travel maybe required.

• This position is based in Northern California

Preferred Qualifications

• 2+ years Account Management, Health Insurance Industry experience.

• 2-5 years carrier or brokerage Health/Life industry experience in a capacity of interacting and servicing customers.

Education

• Bachelor's Degree or equivalent work experience (HS Diploma + 4 years relevant experience)

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits