City. Fremont. State. California. Job Location. SFO 136 Stevenson Place. Position Type. Regular. The Multi-Site Maintenance Supervisor is responsible for all maintenance aspects of the community’s operations and objectives. Accountable for: operating the property budget with the primary objective of increasing the Net Operating Income (NOI), maintaining the physical asset, providing a quality living environment for residents, and establishing a positive and productive working relationship with t... more details
City
Fremont
State
California
Job Location
SFO 136 Stevenson Place
Position Type
Regular
The Multi-Site Maintenance Supervisor is responsible for all maintenance aspects of the community’s operations and objectives. Accountable for: operating the property budget with the primary objective of increasing the Net Operating Income (NOI), maintaining the physical asset, providing a quality living environment for residents, and establishing a positive and productive working relationship with the staff. Depending on asset size and staffing level, the person in this position may be required to be “on-call” for after-hours emergencies. This position reports to the Community Manager or Sr. Community Manager.
Key responsibilities of this position include, but are not limited to the following:
Oversees the day-to-day maintenance operations of the community, including but not limited to: work orders, unit turns, curb appeal, vendor and inventory management, and preventative maintenance
Maintains cost per turn within budget & ensure make ready days are 7 days or less or as defined by Regional Manager (for renovation properties)
Manages expenses closely and within budget, communicates any overages in advance, actively pursues expense savings.
Manages and/or facilitates capital and renovation projects, collaborating with corporate departments
Effectively manages personnel throughout their employment lifecycle, i.e., selection through separation. This includes candidate selection, career planning and development, accountability and performance management, and recognition
Maintains the highest level of customer service for prospects, residents, vendors, and corporate departments
Compliance with company standards as defined in the Human Resources Policy Manual, Operations Playbook and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC
Attendance
Position requires ability to work any of the 7 days of the week, 52 weeks of the year. It is critical that individuals possess the ability to work their scheduled hours plus any other hours necessary to complete the job and must attend training classes as scheduled. Work schedules and location assignments are subject to change. Ensure compliance with time management policies including meal and rest periods.
Job Requirements
High school diploma or equivalent, college and/or trade school preferred
Relevant certification (e.g., HVAC, CPO) strongly preferred
Two to five years property management experience preferred or related management experience
Proven ability to supervise staff of two or more associates
Proficient knowledge of electrical, plumbing, and appliance repair with hands on experience
Knowledge of environmental/industrial hazards (i.e., asbestos, lead, mold, radon) as they apply to residential housing
Proven organizational and time management skills
Valid driver license and automobile insurance
Ability to read and write English; speak English and understand spoken English
Ability to utilize a personal smart device for apps related to property operations and communication
Competent understanding of the Microsoft suite, property management software preferred
This position may require driving between community sites and reliable means of transportation during working hours or on-call is required
Physical Requirements
May be exposed to constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight material/appliances/ equipment), climbing ladders/stairs, and walking on rooftops
Requires manual dexterity sufficient to operate small-motorized equipment (i.e., repetitive hand/wrist, gripping and elbow motion)
Must have normal range of hearing, vision, color discrimination and depth perception for proper operation of machines and equipment
Requires the use of appropriate safety equipment (e.g., back belts, goggles, masks, gloves, etc.)
Maintenance Supervisor Performance Standards
The purpose of the performance standards is to outline more specifically the details of the position. This is not an all-inclusive list, and duties specific to another position may be assigned to you.
Community Operations
Identify and resolve routine maintenance issues, including building exteriors and major mechanical systems
Regularly walk community (completing written documentation of findings at least quarterly), to identify issues related to maintenance, life safety, and conditions that are reasonably likely to lead to property damage. Identify and report ideas to generate additional revenue (e.g. garage or storage additions)
Prioritize and report, in writing, issues of life-safety and conditions that may lead to property damage to the Community Manager and Regional/Area Manager. If the situation is not resolved in a reasonable timeframe, submit a written report to the Division Manager, VP of Operations and Division Manager of Capital and Maintenance Services
Ensure units are returned to rent-ready status within 5 days of vacancy or as directed, verifying adherence to company standards
Maintain adequate inventory levels
Effectively manage vendors to ensure high quality and timely completion of work
Identify capital improvement that would increase safety/revenue
Actively participate in the preparation of Project Status Reports (PSR) used in the budgeting process, and complete approved projects in accordance with the scope of work
Fiscal Management
Leadership/Personnel Management
Interacts productively with coworkers, vendors, prospects and residents in a professional manner
Maintains a professional appearance at all times
Accepts responsibility for the success/failures of the community
Actively provides coaching and additional training (hands-on technical as well as administrative duties) for associates; ensures required trainings have been completed
Responsible for all aspects of their associates lifestyle (i.e., selection through separation)
Actively fosters a culture of teamwork and cooperation among associates
Holds associates accountable for quality of work and timeliness of service
Complies with requests from HR/Payroll and all other corporate departments in a timely manner
Coaches staff regarding opportunities for growth and improvement
Participates in annual performance reviews
Delegates tasks and responsibilities to appropriate associates and establishes priorities
Customer Service/Market Knowledge
Responsible for ensuring that the physical appearance of the community complies with company standards
Completes service order requests within 24 hours of receipt, ensures quality work is performed by team, and follow up is completed
Records all water intrusion service requests per the Mold and Mildew Policy, escalating to Community and/or Regional Manager when necessary
Reviews Reputation Management reporting and responds accordingly
Administration/Other Duties
Adapts to change and follows instruction
Receives constructive feedback in a professional manner
Completes error free, high quality reports in a timely manner
Proficient in computer/mobile device applications and usage as it relates to any job requirements
Completes all company required training in a timely manner
All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.
Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.
The salary range for this position is $74,000.00 - $105,000.00 per year. New hires generally start between $74,000.00 - $90,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.
This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.