Clinical and Compliance Management:
• Assures all residents needs are met, treatment is well-documented to company standard, good outcomes are achieved, and the practices operate efficiently
• Provides in-services and training to facility clinical staff as needed
• Functions as a resource for clinical program, caseload development, education & training
• Provides ongoing training on electronic documentation system and billing processes
• Completes Quarterly Documentation Audits for each practice
• Participates in Cross Region Documentation Audits as requested
• Schedules RD conference calls / meetings for communication & training as needed
• Collaborates with QAC, Clinical Strategies and Denials teams as needed for growth and improvement
Customer Relationships:
• Fosters excellence in customer relationships and meets with and maintains relationships with key facility leadership through regular written, verbal and in-person communications.
• Completes interim and EOM Analysis and facilitates monthly strategic operations reviews with RDs and customers
• Addresses customer and employee concerns in timely manner and communicates issues to Senior Management as needed
• Facilitates quarterly strategic operations reviews with customer senior management team members for customers
• Reinforces communications from the Company regarding regulatory and other industry updates
• Participates in facility rehab budgeting process
Operational Management:
• Assures the overall clinical, operational, and financial success of each program and region
• Achieves optimal program performance through mentoring, problem-solving, brainstorming, and supervising facility Rehab Directors (RDs)
• Visits all assigned facilities regularly with availability to RDs and customers via phone and email on an ongoing basis
• Utilizes therapy management systems to track key metrics and optimize program performance
• Participates in other senior management functions as needed to assure customer and company success
Marketing & Growth:
• Participates in marketing activities with existing customers as appropriate
• Identifies region growth opportunities in conjunction with Business Development & Operations
• Participates in meetings with prospective customers as requested
• Facilitates rollouts of new contracts
• Participates in health care conferences, tradeshows and as requested
Human Resource Management:
• Assures compliance and integrity in all aspects of region and program performance
• Assures effective and efficient coordination of staff among facilities, including utilization of Company temporary staff
• Works with Recruiting to assure appropriate staffing levels to cover patient caseload and facilitate program growth as needed through candidate identification, interviews, hiring, and orientation
• Visits area colleges and universities in conjunction with recruiting efforts
• Facilitates student internships
• Completes performance reviews for Company RDs and temporary staff, and contributes to performance reviews for customer employed RDs
• Assures staff clinical competencies, including compliance with continuing education requirements, licensure and credentialing
• Ability to identify and recruit talent that exemplifies the goals of the organization; along with the capability to identify needs of staff for the goal of retention
Supervisory Responsibility:
• This position manages all RM/RD’s within their region and is responsible for the performance management and hiring of the employees within their region.
Work Environment:
• This job operates in a professional healthcare environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Physical Demands:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to touch, handle or feel; and reach with hands and arms.
• Must be able to lift 50 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type and Expected Hours of Work:
• This is a full-time position. Days and hours of work are Monday through Friday.
• However, this position regularly requires long hours and frequent weekend work.
Travel:
• This position requires frequent travel, could include up to 80% travel or greater, based on need.
• Travel, at times, required with little to no notice.
• Frequently travel is outside the local area and overnight.
Other Duties:
Please note this job description is not designed to completely cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
