Job Abstract

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The Merchant Services Specialist 1 is responsible for marketing a full suite of merchant solutions to clients including: point of sale, loyalty and gift cards, data analytics, e-check/Telecheck, security & compliance, EMV compatibility, credit, debit, and various cloud-based business solution applications.  The position will also be responsible for retaining clients by building relationships and growing portfolios through relationship management and cross consulting to Business Financial Centers for transactions under $100,000 in annual sales revenue.

• Actively markets and sells merchant solutions and services while maintaining established individual production levels.
• Generates leads and calls on perspective business clients; partners with Business Financial Center personnel to generate cross-sell opportunities on transactions under $100,000 while referring transactions greater than $100,000 to the Field Sales Specialists.
• Ensures compliance with federal regulations on all product documentation.  Keeps current on product knowledge, competition and on compliance issues related to merchant solutions and products. Stay abreast of applicable products and pricing including new trends and developments in the industry.
• Partners with assigned Business Financial Centers to develop proposals for fee income products and services and make telephone presentations regarding such to perspective business clients for clients generating less than $100,000 in merchant sales volume.
• Answers questions and resolves problems for clients concerning all services provided by the Bank by telephone or email.  Identifies the problem, collects data, secures answers, and reports results to the inquiring party and with the Supervisor, Operations and Service, or other Bank associates as necessary.
• Represents the Bank in the community.  Develops and promotes additional business by attending and participating in civic meetings and gatherings, volunteer for activities, etc.
• Develops and executes a strategy for selling merchant solutions and services in conjunction with referral partners through comprehensive and ongoing training initiatives provided by manager. Refers clients to other bank partners as appropriate.
• Identifies new prospects and revenue opportunities using referrals generated from Business Financial Center lead lists generated for assigned territory, referrals from current merchants, and self-sourcing.
• Develops an in-depth expertise of Merchant Solutions, value added services, and pricing models.
• Responds promptly to prospect inquiries and requests and prepare proposals and legal agreements to merchant prospects.
• Provides regular updates and reports concerning prospect status, revenue and deal count achievement, partnership successes with various segment partners, and campaign successes.

None

• High school diploma or GED required; Bachelor’s degree in business or related field preferred
• 2+ years of sales experience in a financial services commission or incentive-based role
• Exceptional communication skills with superior sales, business development, partnerships, and negotiation skills
• Ability to learn computer-based sales software and proficient in Microsoft Office Suite

• Ability to travel if required to perform the essential job functions
• Ability to work under stress and meet deadlines
• Ability to operate related equipment to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions.  If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.