DARCARS of Rockville is now hiring for a Rental Agent! As a Rental Agent you will have the responsibility of coordinating rental arrangements for our service department customers. The ideal candidate for this role will have excellent communication skills, attention to detail and a desire to provide a great customer experience. In this role, you'll:Schedule customer reservations for rentals. Manage customer rental requests and locating the desired vehicles to meet their needs. Process customer in... more details
DARCARS of Rockville is now hiring for a Rental Agent!
As a Rental Agent you will have the responsibility of coordinating rental arrangements for our service department customers. The ideal candidate for this role will have excellent communication skills, attention to detail and a desire to provide a great customer experience.
In this role, you'll:
Schedule customer reservations for rentals
Manage customer rental requests and locating the desired vehicles to meet their needs
Process customer information to qualify that the customer is eligible for a rental through insurance
Ensure rental cars are ready for use by scheduling timely service and maintenance on the rental fleet and clean inside and out
Take notes on car condition, mileage and damage before and after customer use
Process any damage information to be billed or collected through insurance
Explain rental policy at time of agreement and answer any questions
Validate customer’s credentials including but not limited to driver’s license and payment information
Communicate with customers via phone, email or in person
Process customer payments
For this role, you'll need:
Previous rental agent experience is a plus!
Positive and friendly attitude
Organizational skills and high attention to detail
Excellent communication skills
Ability to work in a fast-paced environment
High School Degree or Equivalent (GED)
Must be at least eighteen years of age
Must be able to pass pre-employment screen (background)
Benefits
Insurance: medical, vision, dental
Short-term and long-term disability plans
Life Insurance
401(k)
Paid holidays & PTO
Employee discounts on vehicle purchases, parts and service repairs
Opportunities to join our community service initiatives
Internal career advancement opportunities
This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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