Nurture and lead a culture of extraordinary customer and associate experiences. Develop, implement, and evolve processes that consistently deliver our mission and ROI. Develop and achieve operating budgets that achieve stockholder objectives. Establish, and execute strategies to exceed manufacturer sales efficiency and customer loyalty. Monitor, manage, and report operational benchmarks routinely with ownership. Develop, execute, and administer marketing plans to support growth. Manage inven... more details
POSITION SUMMARY:
The General Manager (GM) is responsible for the profitability, market share, customer satisfaction and operational excellence of the dealership. This leadership position is responsible for the recruitment, development, and retention of a high-performance team delivering the company mission.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Nurture and lead a culture of extraordinary customer and associate experiences.
- Develop, implement, and evolve processes that consistently deliver our mission and ROI.
- Develop and achieve operating budgets that achieve stockholder objectives.
- Establish, and execute strategies to exceed manufacturer sales efficiency and customer loyalty.
- Monitor, manage, and report operational benchmarks routinely with ownership.
- Develop, execute, and administer marketing plans to support growth.
- Manage inventory and assets for optimum ROI.
- Directly interact with customers and associates to generate sales, gross margins, and loyalty.
- Monitor, manage and maintain accurate paperwork, legal, and ethical compliance.
- Lead professional development strategies for personnel.
- Execute continuous leadership and professional skills education.
- Report progress, challenges, options, and solutions to ownership toward outstanding results.
- Other duties as assigned.
MINIMUM QUALIFICATIONS:
- Successful experience in the following capacities:
- Retail automobile Sales, Finance, and Used Vehicle department management.
- V-AUTO, CDK, CRM
- Experience and manufacturer learning certifications.
- Prior recognitions of achievement and performance.
COMPETENCIES, PREFERRED KNOWLEDGE, SKILLS, ABILITIES:
- Intellectual curiosity, emotional maturity, innovative and competitive passion for results.
- Communication, problem resolution, and thoughtful decision making.
- Respectful embrace of digital retailing and dynamic evolution to serve others transparently.
- Exceptional communication, process management, and attention to detail.
- Impeccable character to lead, mentor, and motivate amazing people to a team environment.
- Retail marketing and merchandising skills are preferred.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Extensive walking, climbing of stairs, driving vehicles, occasional lifting (<25 pounds)
- Fast pace, multi-tasking
- Extensive personal interactions
- Efficient use of software and technology
POSITION TYPE AND EXPECTED HOURS OF WORK:
- Hours may vary daily to meet business demands.
- Typical schedules run 8 to 10 hours five or six days a week.
- This is a leadership, supervisory position requiring schedule flexibility.
COMPENSATION, BENEFITS AND REWARDS:
- Compensation is targeted at 12% to 15% of New and Used Department operating net profit.
- This position offers a weekly draw against future earned commission and bonus.
- Benefits are outlined in the handbook.
- Outside (manufacturer) rewards and bonuses may be offered from time to time.
- Compensation is detailed in a separate document.
TRAVEL
- Must be able to travel as required.
________________________________________ ________________________________________ ______This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.
At Premier Toyota of Amherst, we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability or veteran status.
