Job Abstract

The Technical Solution Analyst works closely with the innovation team, business users, and fellow technical team members to implement, configure and maintain complex third-party software solutions that meet the business needs. A Solution Owner must have the ability to work as part of a team, providing technical expertise and thought leadership to our evolving application portfolio. 

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

DUTIES AND RESPONSIBILITIES 

• Responsible for developing solution requirements, planning and executing implementation, and advocating concepts with internal business groups 
• Build relationships with business function partners, understand their objectives, and establish trust and dialogue on how to support those needs 
• Enhance, maintain, and troubleshoot existing applications with limited assistance 
• Provide trusted thought leadership, drive collaboration and deliver enterprise-oriented products 
• Assist business stakeholders in prioritizing project work, articulate clear prioritization and business justification to technology teams and convey IT constraints and dependencies to business users
• Effectively communicate across business and technology teams to define project goals and objectives, solutions, and constraints 
• Be an evangelist for our team’s mission and priorities. Help others in our organization understand the team’s vision
• Develop and manage strong partnerships with software providers, including vendor selection, contract/SLA management, operational support and influence future roadmaps 
• All other duties as assigned

EDUCATION & EXPERIENCE

• Bachelor’s degree in related field, or equivalent 
• 3+ years of professional experience in application implementation and support 
• Professional experience working with business leadership to support their objectives 

• Professional experience managing project timelines, resources, deliverables and constraints 

SKILLS REQUIRED

• Proven track records of delivering solutions to meet business needs with third-party software 
• Proven ability to write effective data and process documentation (including business and system requirements, business process diagrams and data flow diagrams). 
• Detail oriented with the ability to exercise sound judgment 
• Self-motivated individual
• Excellent written and verbal communication skills 

• Ability to take ownership of a project and manage multiple tasks simultaneously to meet established deadlines. 
• Ability to motivate and influence teams without direct authority 
• Appetite for learning new systems and technology for future incorporation or integration to the loan production solution set 
• Practical knowledge in roadmap development, requirements definition and feature prioritization 
• Ability to thrive in a fast-paced work environment

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Any Partner whose home zip code is within a 30-mile radius of the Corporate Campus (8241 Dow Circle West, Strongsville, OH 44136) are required to work from the Corporate Campus a minimum of 4 days per week.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.