Job Abstract

Provides support and assistance for implementation and/or administrative efforts for line of business initiatives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners. Identifies more complex problems and provides advice and resolution in support of line of business initiatives. Partners with other departments or other functional areas in support of line of business initiatives. Independently provides data collection, research and reporting for ... more details

Position Overview

As a Business Experience Plan & Admin Specialist within PNC’s Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, or Birmingham, AL. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis.

This position will report to the Performance Manager for the Business Office of the ET&S CIO. Responsibilities will be to assist with all aspects of performance management including but not limited to:

• Proactively serve as a “trusted advisor,” with assigned business group for the purpose of business technology strategy development, solution discovery, service management, risk management and relationship management.
• Provides standard strategic level support and guidance through IT initiatives. With a base level IT technology the individual will proactively coordinate knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units.
• Proactively focus on strategic initiatives and planning activities for their business area. Be able to identify IT opportunities, escalate to appropriate teams and leadership, build project plans and communicate effectively across multiple IT teams and leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responsible for the implementation of solution roadmaps and to ensure successful introductions across the business.
• Perform base IT business analysis and prepare recommendations and business plans as needed.
• Provide relevant information based on technology details so that management can provide recommendations and support
• Possess a base knowledge of most technical and business IT resources and use them to effectively coordinate team members.
• Partner with key staff members to assist strategic business plans or remediation actions.
• Utilize the appropriate IT technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
• Collaborate with enterprise architecture and various IT operations teams to ensure solutions target company standards.

Skills:
• Base IT Technology Knowledge
• Introductory project management skills
• Standard Oral and written communication skills from IT and non-IT target audiences
• Ability to strategic think and plan across IT teams
• Team and collaboration orientation
• Base problem solving techniques that enable IT technical teams to work towards achievable target
• Be performance driven to achieve IT strategic goals
• Archer and ServiceNow experience a plus

Job Description

• Provides support and assistance for implementation and/or administrative efforts for line of business initiatives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Identifies more complex problems and provides advice and resolution in support of line of business initiatives.
• Partners with other departments or other functional areas in support of line of business initiatives.
• Independently provides data collection, research and reporting for assigned line of business initiatives.
• Recommends and delivers best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Business Process Design – Knowledge of business process design techniques that encourage a critical, fresh look at key processes and focus on optimizing organizational performance; ability to apply this knowledge appropriately to diverse situations.

Data Gathering and Analysis – Knowledge of data gathering and analysis tools, techniques and processes; ability to use these to gather and analyze data on the learning needs of a target population.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Planning: Tactical, Strategic – Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.