DMI, LLC is seeking an IT Equipment Refresh Technician to join us. The IT Equipment Refresh specialist's main responsibilities is to provide support for the Department of Information Technology's computer lifecycle refresh project. The duties include the imaging of devices with Do. IT's latest Windows 10/ Windows 11 Gold Image, the set up and installation of computers, migration of data, removal of legacy devices, installation of end user productivity software and applications, and IT asset inve... more details
IT Equipment Refresh Technician
Posted Date19 hours ago(6/11/2024 2:14 PM)
Job ID
2024-26837
Category
Infrastructure Support
Location
US-MD-Crownsville
About DMI
DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.
About the Opportunity
DMI, LLC is seeking an IT Equipment Refresh Technician to join us. The IT Equipment Refresh specialist’s main responsibilities is to provide support for the Department of Information Technology’s computer lifecycle refresh project. The duties include the imaging of devices with DoIT’s latest Windows 10/Windows 11 Gold Image, the set up and installation of computers, migration of data, removal of legacy devices, installation of end user productivity software and applications, and IT asset inventory capture, validation, and recording, inclusive of pertinent user information such as email, site/location address, room/office/cube number, equipment asset tag, service tag, and any other pertinent serial numbers.
These duties are to be performed for all Department of Information Technology Enterprise customers across approximately 40 State agencies. Assigned work will occur across the State. Travel, using a personal vehicle, may be required as necessary.
Duties and Responsibilities:
IT Hardware & Software Support
Installation, configuration, and setup of hardware and software. These duties will include, but are not limited to, unpacking new products (laptops, desktops, tablets) from shipping boxes and inspect components for damage, reimage laptops/desktops/tablets as needed, perform BIOS updates, join computers to the domain, provide login assistance to end users, configure IP address as needed when applicable, organize product components and peripherals (e.g., keyboards, power supplies and mice) for deployment, deliver new equipment to the end user, connect external peripherals to the product (laptop, desktop, tablet) or product’s docking station. Assist with end user data migration services, if needed. Software and applications installation and setup. Ensure printer queue connectivity. Work with DoIT staff as needed to troubleshoot issues and resolve issues with desktop/laptop/tablet hardware, software, network connectivity, and other factors affecting systems operations and performance. Ensure desktop computers interconnect with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
Removal of Legacy System
Disconnect legacy hardware. Move the legacy system to an onsite storage area designated by Agency or DoIT. Dispose of all boxes and packaging materials and keep the storage area clean of debris and trash.
IT Collaboration
Collaborate and consult with DoIT Client Services team members to solve technical issues related to the refresh and equipment remediation effort. Research and investigate solutions and workarounds by partnering with DoIT technical teams and peers.
Customer Service
Customer service is a critical function of this role and as such we have established guidelines to align with reasonable customer expectations. This position should work assigned tasks to meet and/or exceed customer expectations. Task management includes entering appropriate notations in the appropriate and/or relevant equipment refresh trackers, IT asset inventory trackers, issue and issue remediation trackers ticket relative to issues identified and actions taken. Document all work in ServiceNow per the DoIT Ticket Handling Etiquette guidelines and apprise customers of progress made towards ticket resolution. Always demonstrate courteous and professional behavior and provide excellent customer service at all times.
IT Asset & Inventory Support
Assist in the completion and capture of physical inventory for DoIT supported sites and support the process for capturing moves, adds, and changes to ensure inventory is maintained accurately in accordance with DoIT asset policies. Update physical IT asset inventory sheets for new and old equipment. Collect signed paper records of device distribution to end users. Digitize and upload paper records to DoIT designated and approved project repositories.
Other Duties as Assigned
Perform other job-related duties as required by business needs.
Qualifications
Min Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: No Physical requirement needed for this position.
Location: 100 Community Pl, Crownsville, MD 21032, USA
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:
Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
Refer a Friend
Connect With Us!
Not ready to apply? Connect with us for general consideration.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.