1. Creates the ultimate, memorable guest experience by providing exceptional service to every patron; interacts and entertains in an enthusiastic and engaging manner. Greets guests in a timely manner with a smile, makes eye contact, escorts them to tables, and provides a menu (where applicable). 20%2. Demonstrates accurate cash handling as outlined in the Department training and procedures including ensuring that all orders are paid for and received. 10%3. Serves and prepares meals according to ... more details
Reporting to the Food & Beverage Supervisor, the Food & Beverage Attendant provides an exceptional guest experience while holding responsibility for ensuring an efficient flow of service within the buffet. This position serves as a team player while greeting guests, coordinates seating needs, maintaining cleanliness of assigned areas, as well as supporting the culinary team on the buffet line. The buffet attendant presents themselves professionally with an approachable and accommodating demeanor to both guests and team members at all times and ensures a a consistent Best in Class experience in alignment with the goals and priorities of the Tribe.
Essential Duties & Responsibilities
1. Creates the ultimate, memorable guest experience by providing exceptional service to every patron; interacts and entertains in an enthusiastic and engaging manner. Greets guests in a timely manner with a smile, makes eye contact, escorts them to tables, and provides a menu (where applicable). 20%
2. Demonstrates accurate cash handling as outlined in the Department training and procedures including ensuring that all orders are paid for and received. 10%
3. Serves and prepares meals according to the Department standards. Prepares beverages and expedites food orders as necessary. Delivers food and any necessary condiments to guests. 10%
4. Ensures cleanliness, sanitizing and organization of workstations and dining rooms. Clears and wipes down tables; removes food trays. Inspects dining room tables, chairs and floors for cleanliness. Keeps walkways clear of any debris; sweeps and mops as needed. 10%
5. Maintains stock in all areas. Keeps stations fully stocked with condiments, plastic ware, coffee, etc. Restocks ice bins before opening and during operations as necessary. 10%
6. Coordinates seating and activities of the dining room to provide fast and courteous service to guests. Maintains knowledge of daily specials. 10%
7. Serves the guest at the food line, plates and garnishes food, and supports cooks in the action stations. 10%
8. Assists team members and guests whenever possible. 5%
9. Passes service standards, food, liquor, wine, beer and alcohol awareness and point of sales tests with scores of 90% or better, before working solo shift. Continues to pass periodic quizzes and tests with the same results as needed thereafter. 5%
10. Performs other duties as assigned to support the efficient operation of the department.
EDUCATION/EXPERIENCE/QUALIFICATIONS
- · High School Diploma or GED required.
- · Previous high-volume restaurant experience preferred.
- · Previous cash handling experience preferred.
- · Must be able to read, write and speak in the English language.
- · Must possess knowledge of general arithmetic (addition, subtraction, multiplication and division) in relation to position requirements.
- · Must present a neat, clean, and well-groomed appearance in accordance with departmental policy.
- · Exemplary customer service skills and demonstrated ability to work efficiently under pressure.
- · Ability to prioritize job duties and manage time effectively, and work well with others.
CERTIFICATES/LICENSES/REGISTRATIONS
- · At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
- · Must obtain and maintain a current Food Handler’s Card.
- · Will be required to obtain and maintain T.I.P.S Certification upon employment.
Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
