Join our dynamic team to innovate and refine technology operations and release management, impacting the core of our business services. As a Technology Support III team member in the Enterprise Technology Employee Platforms team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally... more details
Join our dynamic team to innovate and refine technology operations and release management, impacting the core of our business services.
As a Technology Support III team member in the Enterprise Technology Employee Platforms team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience
Job responsibilities
Partners with Product and Technology to deliver stable Oracle HCM Platform including lower environments and production
Supports the planning and execution of production releases including quarterly Oracle and JPMC HCM releases
Documents and communicates Oracle HCM lower environment pod usage and availability to our product and technology users
Manages the communications with operational and senior level product and technology partners on active issues
Facilitates triage and issue resolution of key issues
Supports the custom development solutions including data masking, data analysis, etc…
Oversees the day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience with project management and development life cycle tools including Jira, Confluence, SharePoint, etc…
Experience with Oracle HCM or other equivalent Software as a Solution (SaaS) providers
Experience with Oracle database technologies (or equivalent)
Experience with creating, editing and maintaining SQL
Experience in Excel including pivot tables, charts, etc…
Experience with Oracle Transactional Business Intelligence (OTBI) or equivalent data analysis and reporting tools
Proficient in observability and monitoring tools and techniques
Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Working knowledge in one or more general purpose programming languages and/or automation scripting
Practical experience with public and private cloud
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