Job Abstract

The City of Cleveland Heights is looking to re-establish its Building Department as a division under the Department of Planning & Development. The City of Cleveland Heights Department of Planning & Development, Building Division is currently seeking Permit Technicians to join its newly created Building Division.

Cleveland Heights is an inner-ring suburb of Cleveland, Ohio with a population of just under 45,000 people and a combined 2022 budget of over $129M. Cleveland Heights is a dynamic city with a legacy of intentional economic, racial, and cultural diversity and inclusion. With a strong local economy, diverse mix of cultures, new Mayor, and adjacency to Cleveland, the City is on the cusp of a major revitalization.

SUMMARY:
This position will be the public-facing aspect of the Division. The incumbent will be responsible to provide information to residents, contractors, property owners, business owners, and others who come to the Building counter, including applications, meeting dates, and other information related to permitting. The incumbent will also be responsible in transmitting any information received at the front counter to other Department and City staff.

ESSENTIAL DUTIES & RESPONSIBILITIES:
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed.

• Provide customer service to walk-in customers; receives payments; makes change; directs customers and/or callers to appropriate internal individuals; answers routine questions and provides customers with requested forms, information, and/or paperwork
• Screen visitors and correspondence; makes preliminary assessment of importance and handle accordingly
• Build effective working relationships with customers, City staff, and elected officials
• Maintain a variety of files and information related to Division operations
• Maintain regular attendance and punctuality
• Perform other duties of a similar nature or level
• Perform other related duties as assigned

QUALIFICATIONS:
Knowledge of:

• Office procedures and equipment
• Customer service principles
• Recordkeeping principles
• Keyboarding techniques
• Filing procedures and practices

• Interacting with a wide range of people of diverse ages and backgrounds
• Using modern office equipment

• Provide customer service
• Process routine forms and documents
• Maintain records and files
• Keep privileged information confidential
• Communicate and use interpersonal skills to interact with coworkers, supervisor, general public, etc. to sufficiently exchange or convey information and to receive work direction

• None

ADDITIONAL INFORMATION:
The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOURS OF WORK
The normal work schedule is Monday through Friday, 8:30 AM – 5:00 PM (40 hours per week). The position requires reporting to City Hall.

PHYSICAL DEMANDS
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

WORK ENVIRONMENT
Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

The City of Cleveland Heights is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.