Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The Assistant Front Office Manager is responsible for running the day-to-day operations and leadership of the Front desk and Bell departments. This position is responsible for handling many of the administrative and operational duties of maintaining the Front Office Department. Customer service is a key responsibility, from guest arrival to departure, to provide the highest standards of courteous service while meeting and exceeding profit levels. Communicates effectively, in writing and verbally, to provide clear direction to staff. Observes performance and encourages improvement, Interviews, selects, trains, supervises, evaluates, counsels and administers progressive disciplinary procedures for front desk staff to ensure that the high standards of quality are met. Interacts positively with guests and takes action to resolve issues to the satisfaction of guest/resort standards.
Job Specifications:
Job Responsibilities:
- Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor.
- Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts.
- Communicate effectively to provide clear direction to your team and co departments.
- Manage finances of Front office operations including budget, forecasts and inventory.
- Work with VR Leadership to maximize revenue & minimize expenses while providing the highest level of guest service.
- Provide staffing, training, counseling and performance review for the Front Office department.
- Ensure employees understand expectations and parameters. Celebrate exceptional service and encourage when improvement is needed.
- Guest Service measured through surveys for both guests and employees is paramount
- Comply with all Resort policies, procedures and standards of operation.
- Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns. Help drive a positive work environment and culture.
- Emphasize guest satisfaction- during all departmental meetings and focus on continuous improvement while ensuring good safety practices for employees and guests.
- Maintaining a high level of professional appearance, demeanor and ethics in dealing with both guests, co-workers and subordinates.
- Capital budget, perform any additional tasks or projects as required.
- Ability to drive and execute new programs while being thorough and efficient.
- Able to schedule staff effectively and efficiently with CPOR/HPOR
- Other duties as assigned
Job Qualifications:
- Previous experience in managing a hotel/resort Front Office department
- Minimum of 2 years of experience in Supervisory/ Management/Assistant
- Microsoft Office Suite (Word, Excel, Outlook)
- Advanced ability in English
- Good communication, organization and time management skills.
- Lift weight from 25-50 lbs
- Ability to stand for extended periods of time
- Must be available to work a flexible schedule for a 24/7 hotel operations
- BA - preferred
The expected pay range is $55,000 - $60,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 502038
Reference Date: 07/02/2024
Job Code Function:
