Position Summary...
What you'll do...
As a Manager, Insights Consulting – Program Manager (Seller Advocacy), you will be central to the continued growth, efficiency, and success of Walmart Marketplace. This role requires an exceptional individual who is a problem solver, detail-oriented, self-starter, and can build strong relationships across teams and individuals. The role will have broad exposure across product, engineering, operations, account management, and business development teams. The ideal candidate will have a strong background in program and project management, and ability to understand data and derive insights.
What you’ll do:
Monitor seller/customer feedback trends and desired outcomes to keep current with seller/customer needs
Track the progress of key Seller issues identified, provide regular updates, escalate and communicate delays to mitigate risks
Build network with stakeholders, fostering collaborative relationships to drive successful project outcomes to grow, win and serve our customers (the sellers)
Create comprehensive roadmaps with stakeholders to address Seller feedback
Support development of seller perspective through presentations
Establish and meet team KPIs, identify continuous improvement opportunities and collaborate with other teams to drive positive outcomes
You will sweep us off our feet if...
You can easily read and understand data represented in various formats, and derive insights to build our customer’s perspective
You can balance multiple workstreams and priorities under pressure and can also have FUN at work
You enjoy supporting long term business plans and executing prioritized strategic initiatives
You are tenacious, dedicated and thrive working with ownership and autonomy
You adapt quickly with a demonstrated ability to prioritize work and flex where needed
Build trust based, strong relationships with internal and external partners
What you’ll bring:
Bachelor’s degree in a relevant field; advanced degree highly preferred
Excellent organizational skills, with the ability to manage multiple projects and priorities simultaneously
Exceptional communication skills, with the ability to effectively convey complex information
Proactive problem-solving skills, with the ability to rapidly identify issues and develop innovative solutions
Preferred Qualifications:
Experience in product operations, data analytics, product strategy, data analytics, and retail industry
Strong background in customer experience metrics including NPS, CSAT, etc.
Certified Customer Experience Professional (CCXP).
Experience using the following tools: AirTable and Jira.
Live our Values
Culture Champion
• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership
• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Embrace Change
Curiosity & Courage
• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change
• Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
Deliver for the Customer
Customer Focus
• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
Strategic Thinking
• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.
Focus on our Associates
Diversity, Equity & Inclusion
• Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
Collaboration & Influence
• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Talent Management
• Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.
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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.
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Seattle, Washington US-11573:The annual salary range for this position is $96,000.00-$186,000.00
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Sunnyvale, California US-08479:The annual salary range for this position is $104,000.00-$202,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business Administration or related field and 2 years' experience in marketing research, data analytics, consulting, or related field OR 4 years' experience in marketing research, data analytics, consulting, or related field.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Masters: Business Administration
Primary Location...
640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America
