Include? Provide first and second-level support to Pluto TV for software, hardware, and various infrastructure related issues.? Participate in the entire user life cycle from accounts provisioning, hardware deployment and day one orientation.? Participate in an on-site support rotation for all Pluto TV employees at the Pluto TV office.? Provide video conference setup support and basic troubleshooting. ? Administration and troubleshooting of company Mac/ Windows, BYOD, peripherals. Sa... more details
job summary: Looking for a contractor (potential to convert to FTE) for our entertainment client. Must be close to West Hollywood and flexible schedule/ good with a hybrid schedule. Must HAVE 5+ years working in a fast-paced tech company or start up B.A./B.S. in a computer scienceExperience with macOS ** and windows but heavy on MAC side Apply if this is you! location: Los Angeles, California job type: Contract salary: $40.00 - 46.32 per ho
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Responsibilities Include
? Provide first and second-level support to Pluto TV for software, hardware, and various infrastructure related issues. ? Participate in the entire user life cycle from accounts provisioning, hardware deployment and day one orientation. ? Participate in an on-site support rotation for all Pluto TV employees at the Pluto TV office. ? Provide video conference setup support and basic troubleshooting. ? Administration and troubleshooting of company Mac/Windows, BYOD, peripherals. SaaS applications/integrations, network, and IDP ? Assist in various technical projects and maintenance that may be required (this includes desktop, directory services, telecom, and networking). ? Contribute to New Technology discussions. ? Cross functional collaboration
MUST HAVE:
? 5+ years working in a fast paced technology company environment or start up ? B.A./B.S. in a computer science related field (or) 6 years experience in system administration and support. ? strong desire to help others, positive attitude, excellent problem solving, technical writing, communication, and organizational skills. ? Exceptional experience supporting macOS and Windows laptops ? Exceptional experience supporting Google Workspace and a wide variety of popular Cloud SaaS Apps (e.g. Slack, Jira, Github, Adobe CC) ? strong knowledge of Help Desk ticketing software (i.e. Jira Service Desk, Freshservice). ? strong knowledge of Mac imaging and MDM software (i.e. JAMF Pro). ? Working knowledge of Networking Concepts (VPN, office and home networks) are a plus. ? Scripting and automation skills are a plus. ? strong knowledge of media streaming services and devices are a plus. ? Excellent communicator, detail oriented, and customer service focused.
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