ASSESSMENT/REASSESSMENT
• Demonstrates understanding of unit population including disease process, disabilities, illness, nutrition, treatment and intervention. Coordinates care on the unit.
• Demonstrates ability to adequately staff the department according to acuity of patient population.
• Reviews shift assignments, documentation, and ensure extra shift duties are completed for regulatory compliance.
• Functions as a role model by demonstrating competency in clinical judgement, technical ability and psychomotor skills.
• Facilitates timely and appropriate admissions, discharges, and transfers.
• Demonstrates knowledge of assessment, planning implementing and evaluation of patient care and staff performance.
PATIENT SAFETY
• Assures staff compliance with local, state, and federal law and regulatory requirements
• Reviews medication compliance records, Narcotic sheets, and medication reconciliation forms for discrepancies.
• Assures staff compliance with National Patient Safety Goals
• Reviews for staff compliance with quality indicators such as but not limited to: blood glucose machine, crash cart checks, vigilance checks etc.
• Completes administrative reports per policy and procedures.
• Coaches/Counsels staff for compliance to all regulatory standards and hospital policies.
COORDINATION OF UNIT FUNCTIONING
• Assists the Unit Director in identifying equipment and supply needs for the unit.
• Assists the Unit Director of identifying problems with equipment utilization.
• Identifies nursing problems for investigation.
• Coordinates staff schedule.
• Reviews/revises policies and procedures.
• Serves as a resource to other nursing staff for problem solving.
• Helps others to use hospital resources.
• Reviews hours worked payroll reports.
• Communicates with other departments as needed to provide efficient and appropriate patient care.
• Supports management decisions.
• Demonstrates knowledge of resource consumption, to include utilization of resources, procedures and lengths of stay; actively intervenes as needed.
• The Clinical Manager, on occasion, may need to assist with patient care needs. For example, covering unscheduled absences if unable to find additional staffing.
LEADERSHIP
• Supports the mission, vision and philosophy at SGVMC.
• Proactively identifies problems and participates in solutions; follows up as appropriate.
• Observes and evaluates unit staff’s ability to perform assigned duties and provides feedback to director as needed.
• Assists individual staff members in identifying their own learning needs.
• Assists in completing performance appraisals for selected staff as delegated by Unit Director.
• Participates in interviews of potential employees. Assist in retaining nursing department staff.
• Under the direction of the Unit Director, may hire, counsel, suspend and/or terminate staff.
• Maintains nursing hours according to set standards.
• Participates in assigned committees/task forces.
• Takes lead on projects and completes in a timely manner.
• PATIENT CARE – ASSESSMENT
• Rounds on all patients daily.
• Serves as a role model in assessment skills.
• Assesses the care being delivered to patients on assigned unit in accordance with policies, procedures and standards of care of SGVMC.
PATIENT CARE – PLANNING
• Serves as a role model in planning skills.
• Recommends discharge planning needs/issues to appropriate case management staff.
• Contributes to the development of more complex patient care plans.
• Serves as a resource to staff for complex patients.
• Attends interdisciplinary case conferences as assigned.
PATIENT CARE – IMPLEMENTATION
• Serves as role model in patient care and patient/ family/significant other teaching.
• Assigns staff RNs to participate in routine case management meetings.
• Supervises, supports, and coaches others in utilizing the nursing process with all patients on the unit.
• Utilizes the patient care plan as a communication tool.
• Assists others in utilizing available care planning resources; assigns RNs to attend and participate in multidisciplinary case management meetings.
• Demonstrates nursing process consistently with all patients.
• Utilizes other health team members as resources.
PATIENT CARE – EVALUATION
• Reviews nursing process documentation done by unit personnel, as delegated by the Unit Director.
• Assists the Unit Director in identifying unit educational needs in relation to the nursing process.
• Assists the Unit Director and staff to evaluate outcomes of patient care conferences in terms of productivity and interaction of group members.
• Monitors and evaluates the quality of care being delivered to patients on assigned unit.
• Monitors the quality of and outcomes of patient/ family teaching done on assigned unit.
CUSTOMER SERVICE
• Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction levels of patients, physicians and other customers.
• As observed, all interactions are conducted in a professional manner; is supportive and consistently demonstrates the Target 100 standards.
• Promptly addresses all negative patient complaints with the appropriate staff person or department to ensure satisfactory resolution.
• Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations.
• Consistently exhibits appropriate phone protocol (e.g., answers phone promptly, is courteous and helpful).
• Consistently contributes to the team effort (e.g., assists co-workers when need is observed or upon requires; offers constructive suggestions rather than complaints).
• Consistently displays cheerful and positive attitude.
• Unit customer service scores consistently meet or exceed hospital/unit benchmark.
PERFORMANCE IMPROVEMENT
• Serves as a role model in implementing the PDCA (Plan, Do, Check, Act) methodology.
• Errors, inefficiencies and inaccuracies are brought to management’s attention, with suggestions for improvement.
• Measures and collects data and reports progress against quality goals.
• Assists Unit Director with regulatory preparations and compliance.
• Assures that all PI studies and audits are completed each shift or as required by the particular PI initiative.
PROFESSIONAL CONDUCT
• Employee has the willingness and ability to perform additional duties and responsibilities in different areas of the unit on an as-needed basis or as determined by management.
• Follows established hospital and department policies.
• Participates in group projects and staff meetings with suggestions that enhance the work environment and increase productivity.
• Communicates well with supervisor, reporting problems with equipment, supplies or procedures.
• Maintains confidentiality as related to job responsibilities.
• Exhibits willingness to resolve problems as they arise.
• Consistently projects positive professional image through appearance and behavior.
PROFESSIONAL GROWTH AND DEVELOPMENT
• Sets goals for self; meets with Unit Director to evaluate progress on own plans and goals for self-development for professional growth.
• Evaluates own clinical leadership skills in terms of patient/staff outcomes observed.
• Completes Annual Updates and Ethics Training within established time frames.
• Completes general and departmental orientation within established time frames.
• Attends 80% of unit staff meetings and in-service programs.
• Maintains licensure/certification as appropriate.
