Job Abstract

Responsibilities include all facets of site operations including day to day and strategic planning for general licensed and unlicensed trades in maintenance, custodial, trash and recycling, physical plant, grounds, structural trades as well as outside 3rd party vendors, contractors, and service providers. The Director is responsible for establishing service levels within budgetary constraints and establishing service level agreements with departmental “customers”; developing procedures and processes to ensure compliance with these service agreements while creating an organizational culture that embraces continuous improvement as well as personal accountability at all levels. As a member of senior leadership within the Facilities Department, the Director shall work cooperatively and effectively with the leadership of other university departments as well as facilities organizational units, including Engineering, Utilities and Campus Resiliency, Planning and Capital Programs, Business Administration and Sustainability. Accountable for overall leadership of professional, technical, and operational staff within Facilities Operations to achieve year over year improvements and campus stewardship priorities. Primary responsibilities include setting strategic initiatives, developing the talent of the operations team, directing the performance management process, establishing key departmental performance metrics, and leading the daily activities of operations management and staff to attain goals and objectives. Demonstrated experience implementing organizational change. Demonstrated ability to lead, manage and coach direct reports, counseling and advising management teams on leadership directives. 1. Define future requirements and programs. Plan and formulate long-range facilities management goals and strategies. 2. Continuously drive productivity and improvement processes into the organization’s culture. Initiate and maintain cost-effective strategies, ensure that all activities related to facilities management are aligned with these strategies, and effectively communicate these strategies to management and staff throughout the organization. 3. Develop and utilize key performance indicators to monitor and improve service delivery and process at all levels within Facilities Operations through data collection, integration, and analysis via maintenance management and other software systems and tools. 4. Directs the development, management, and control of the budget and finances for units under areas of responsibility, including income and expense reconciliation, and determines capital needs. Sets strategic initiatives in capital equipment acquisition, inventory review, obsolescence determination and new maintenance requirements. Collaborates with facilities operations staff and the business office to develop budgets and long-term planning initiatives. 5. Directs the activities of diverse and specialized trade functions on maintenance, repairs, renovations, custodial, special events/programs, and like activities. Develops staffing plans as necessary and provides leadership for department initiatives to enhance staff development and performance management. Directs the performance process for supervisors and staff, evaluating performance, staffing needs, training, payroll, and employee relations. 6. Develop and implement service delivery performance requirements and process standards to safely and efficiently maintain and operate Yale’s buildings, including preventive maintenance, routine cleaning and appearance, emergency response, sustainability initiatives, and support of special events and activities. Meets regularly with facility department directors and managers to review current and upcoming projects. 7. Provide input from the customer base to assist departments in the planning, prioritization, and execution of their work. Analyses the input and feedback gained from contact with customers such as heads of colleges, deans, department heads, business managers, and building tenants when meeting to discuss upcoming projects, services, and events affecting their area of responsibility. Develops plans to identify new needs and requirements to determine priorities. 8. Protect the University by ensuring all services comply with university, federal, state, and local regulations and codes. Ensure that the mission of units under purview is clear and that actions and activities of staff support that mission. 9. Work closely with the University Architect and Capital Program in design standards development, fostering design for maintainability, operations-based lessons learned feedback, and project commissioning/turnover support, including active participation across all operational units. 10. Evaluate and align organization structure and operational practices to be consistent with university sustainability goals. 11. Represents the department in various meetings and committees and articulates facilities strategies and policies. 12. May perform other duties as assigned. Bachelor’s degree in engineering, business administration, or a closely related field and ten years of experience or an equivalent combination of education and experience.