Randstad is searching for Team Leader with 5 years' experience in an IT related support position with in-depth knowledge of PC and Mac platforms and the diagnosis and resolution of software, hardware, and networking issues; 3 years' experience as an IT Team Lead or Manager. If you have the required experience, we'd like to hear from you and apply to this opportunity! location: New York, New York job type: Contract salary: $40 - 4[ "Required Skills -Developing and managing a team of 5 or more ful... more details
job summary: Randstad is searching for Team Leader with 5+ years' experience in an IT related support position with in-depth knowledge of PC and Mac platforms and the diagnosis and resolution of software, hardware, and networking issues; 3+ years' experience as an IT Team Lead or Manager. If you have the required experience, we'd like to hear from you and apply to this opportunity! location: New York, New York job type: Contract salary: $40 - 4
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Required Skills -Developing and managing a team of 5 or more full-time staff; strong technical acumen in a corporate environment
Job Duties -Oversee the day-to-day operations and performance of the IT Service Desk team; hands-on resolving escalated technical issues
Job Requirements -- Oversee the day-to-day operations and performance of the IT Service Desk team - Coach all team members and provide necessary advice and guidance to be in compliance with standards, to exceed SLAs, and to achieve team and organization goals.. - Empower team members to develop the skills they need to perform optimally - Coordinate staffing schedules and delegate responsibilities to the team. - Create a high-performing team environment - Perform all IT Service Desk (ITSD) Level I, II & III functions, as needed. - Act as a point of escalation and knowledge for Support Technicians. - Act as a backup for the IT Service Desk Manager. - Utilize tools to ensure prompt resolution of incidents and requests. - Function as technical escalation point and provide solution to any complex IT issues or requests. - Clearly communicate escalated issues to other support groups or product managers as needed; escalate all emergency issues to IT leadership. - Assist in the creation of ITSD policies and procedures and the team's adherence to these. - Participate in candidate interviews including providing feedback - Oversee all training and maintain training materials and ensure its accuracy. - Stay current with trends in the information technology industry. - Carry out in-depth research to identify new or enhanced methods of addressing issues or fulfilling requests within the department. - Identify, design and implement any necessary preventive measures to reduce customer faults and issues.
Desired Skills & Experience -Skills & Experience: - Education: BS/BA degree preferred. - Preferred Certifications: CompTIA A+ certified, IT SDI certified. - 5+ years' experience in an IT related support position with in-depth knowledge of PC and Mac platforms and the diagnosis and resolution of software, hardware, and networking issues. - 3+ years' experience as an IT Team Lead or Manager - Excellent communication and interpersonal skills - Ability to use data to improve a team's operational efficiency - Ability to effectively organize and manage multiple company initiatives and encourage coworkers to do the same - Critical thinker and problem-solving skills - Experience with ServiceNow preferred.
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