Job Abstract

Requisition ID

2024-111788

# of Openings

1

Category (Portal Searching)

Front Office Operations

Royal Orleans Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations. This position will work on the overnight shift, 11p-7:30a.

• Use friendly and appropriate expressions when engaging guests
• Be fully acquainted with the different points of interest
• Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
• Ensure that the public areas, bell closet are maintained, clean and tidy
• Follow-up with guest complaints to ensure that any problems are resolved
• Utilize bell carts effectively and with caution
• Ensure the door is covered 100% of the time, including the Front Desk
• Direct guests to the Front Desk or meeting rooms
• Call taxis and/or shuttle for guests as needed
• Assist, retrieve and load luggage for guests
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible
• Engage in conversation with as many guests as possible
• Attend all designated staff meetings and training sessions
• Complete all tasks assigned by manager
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

• Candidates must have previous customer service experience, hotel experience is preferred
• Excellent customer service and problem solving skills are required
• Must have strong communication, presentation, training and organizational skills
• Maintain a professional business appearance, attitude and performance
• Must be able to work a flexible schedule including overnight shifts, weekends and holidays.
• Lift, carry and place objects weighing up to 50 lbs without assistance. Move, push and pull objects weighing up to 200 lbs without assistance. Stand, walk or sit for an extended period or for an entire work shift. Position requires constant motion, including bending/pushing/pulling.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.