Job Abstract

Manager, Regional Security Operations

Capital One is seeking an experienced Security Manager to join the Retail Security Operations (RSO) team with the Global Workplace Services(GWS) organization. The Security Manager serves as the primary point of contact between GWS and Capital One's retail lines of business (LOBs) providing strategic consultation and solutions that mitigate physical and safety risks on local, regional and enterprise levels. The Security Manager will perform vulnerability assessments that ensure Capital One retail locations are compliant with corporate standards, industry requirements and regulations governing physical security and ensuring the safety and security of associates, contractors and customers. The Security Manager will partner with multiple both internal and external stakeholders, creating robust relationships to deliver best in class safety and physical security controls. The Security Manager will create proactive plans to engage and establish senior management support for safety and security initiatives that support the business model and maintain business continuity.  The Security Manager is responsible for planning, organizing and executing assurance reviews of existing and emerging programs on a regional and enterprise basis. The Security Manager will design, develop and execute tests and programs to assess compliance with security-related policies, procedures and regulations. The Security Manager will attend meetings at all levels and clearly communicate thoughts and ideas in an organized manner.  The Security Manager will be responsible for deployment and oversight of contracted guard resources within the assigned Area of Responsibility. 

Responsibilities:

• Provide security consulting for incidents involving GWS customers in a regional area of responsibility

• Perform vulnerability/risk assessments that ensure locations are compliant with corporate standards, requirements and regulations

• Forge relationships with internal colleagues and external partners on all safety and security-related programs

• Effectively communicate and influence associates and contractors across the organization to implement and support safety and security programs

• Responsible for planning, organizing and executing quality assurance programs to ensure the safety of Capital One associates, contractors, customers and assets

• Review and analyze data to assess and determine security and safety trends while developing and deploying risk mitigation strategies 

• Manage escalated and crisis situations with calm resolve and well managed counsel 

• Build and maintain partnerships with law enforcement, subject matter experts and relevant industry professionals

You Should have:

• Experience managing proprietary and contract staff across diverse regional environments

• Experience with a fortune 500 company’s safety and security programs with regional responsibilities or significant law enforcement/military experience

• Experience adapting, designing and implementing security controls in adherence with established requirements 

• Experience partnering with internal and external clients to further organizational safety and security objectives

• Experience with enterprise wide integrated security systems, CCTV and incident reporting systems  

• Proven ability to timely execute on deliverables, provide superior customer service and have impeccable integrity and professionalism

• Ability to develop, manage and influence relationships with local, state, federal law enforcement, emergency management officials and organizations

• Exceptional written and verbal communication skills

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 5 years of experience in private sector security, military, law enforcement, or any combination of the three

• At least 5 years of experience with physical security, crisis management, and incident management

• At least 5 years of experience in people management

• At least 5 years of experience building and maintaining relations with internal and external stakeholders

Preferred Qualifications:

• Certified Protection Professional (CPP) or Certified Fraud Examiner (CFE)

• At least 5 years of experience managing a regional or enterprise contract security staff

• At least 7 years of experience in project or program management

• At least 7 years of experience in multi-site physical security operations, threat-management, or crisis/incident management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).