Job Abstract

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Our Benefits:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program
• Flexible work arrangements
• Clinical supervision for licensed social workers and counselors

JOB SUMMARY: The Family Rehousing Stabilization Program (FRSP) is a scattered-site rapid rehousing program for formerly homeless families in the District of Columbia. The Case Manager-Housing provides housing crisis intervention and resolution for program participants. This position establishes and develops linkages of program participants with landlords, property managements, community service providers, legal system and others in the community to problem solve issues related to participants’ housing in the community.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Provide direct, safe housing services to FRSP’s 150 households including: housing crisis intervention, advocacy, referrals, and other supports to ensure positive housing outcomes.
  • a. Interview, assess and develop housing service plan with households including short and long-term housing goals and tasks as indicated.
  • b. Connect FRSP participants with housing resources to help them maintain compliance with their lease and refer to legal supports when needed.
  • c. Build relationships and provide mediation with landlord/property management to help resolve complicated housing maintenance issues and request complaint inspections when necessary.
  • d. Assist and work with participants who are approved for relocation with housing identification, applications, interviewing skills with landlords, linkages with landlords, lease-up packet submission into the Shelter to Exit Planning (STEP) database system, inspections and new lease-up within the 90-day approval period.
• Collaborate and provide outreach services to expand housing resources.
• Network and participate in community meetings and events on behalf of the Catholic Charities FRSP.
• Present information about Catholic Charities FRSP to landlords, property management and other entities.
• Recruit landlords and property management.
• Create and maintain complete and accurate case records to include entering data in the designated databases such as the Homeless Maintenance Information System (HMIS) and STEP within contract requirement timelines.
• Track and review program participants rental obligation payment data, and act as a liaison between participants, Greater Washington Urban League, and landlord/property management to resolve discrepancies.
• Complete necessary reports as required by program contract and the Agency.
• Oversee and maintain housing quality program practices, ensuring compliance with best housing practice standards, contract grant requirements, and agency practices and procedures aligning with the Council on Accreditation (COA).
• Participate in required Agency meetings and trainings.
• Perform other job-related duties as assigned.

EDUCATION and EXPERIENCE:

• Bachelor’s degree in human services/ related field or business administration.
• If in possession of a Social Work degree social work licensure in the appropriate jurisdiction is required.
• If in possession of a Professional Counseling degree, professional counseling licensure in the appropriate jurisdiction is required.
• One year experience in direct services with vulnerable population.
• One year experience with housing assistance programs in the D.C. Metro area and one year experience coordinating with community agencies and private parties to connect clients with housing opportunities.
• Driving is required. Must have a valid driver’s license and clean driving record. Use of a personal vehicle may be required.

SKILLS and COMPETENCIES:

• Knowledge of Housing First and Rapid Re-Housing principles and practices.
• Knowledge and understanding of tenant’s rights and responsibilities, appropriate housing resources, subsidy programs for those experiencing homelessness, tracks and access community resources.
• Oral and written communication skills. Expert knowledge of Microsoft Office and Office 365 application