The URBN Talent Development team is looking for a dedicated Specialist to lead the administration of our collaboration and productivity tools and learning and development platforms. We're looking for someone with a robust background in systems administration and project management, coupled with a genuine enthusiasm for fostering employee growth and development. Role Responsibilities Oversee the day-to-day operation of collaboration and productivity tools: JIRA, SharePoint, shared Outlook and Zoo... more details
URBN Talent Development Specialist
LocationUS-PA-Philadelphia
ID2024-6690
Job Family
Human Resources
Employee Type
Regular
Position Type
Full-Time
Role Summary
The URBN Talent Development team is looking for a dedicated Specialist to lead the administration of our collaboration and productivity tools and learning and development platforms. We're looking for someone with a robust background in systems administration and project management, coupled with a genuine enthusiasm for fostering employee growth and development.
Role Responsibilities
Oversee the day-to-day operation of collaboration and productivity tools: JIRA, SharePoint, shared Outlook and Zoom accounts and learning and development support platforms: UKG ProLearning LMS, LinkedIn Learning, Together Mentoring Platform, and HR Service Delivery
Ensure smooth functionality, accessibility, proper license usage, and user-friendliness while monitoring system performance, troubleshooting issues, and working with internal partners and technical support as needed to resolve challenges
Serve as a subject matter expert to advise stakeholders and business partners on how to best use our learning and development technologies
Collaborate with stakeholders to understand their requirements and translate them into platform functionalities and features
Oversee administration including content organization, developing best practices, and team standards
Oversee learning administration including assigning training, reporting, and serving as a SME for learning designers
Maintain a strategic partnership with HRIS team to best leverage talent products in UKG Pro
Serve as the primary point of contact for platform vendors, managing vendor relationships, contracts, and service agreements
Collaborate with vendors or internal technology/HRIS teams to resolve technical issues, implement upgrades, and optimize platform performance
Support the end-to-end execution of the Performance Management process, coordinating timelines, activities, and stakeholder engagement
Communicate system updates, changes, and enhancements to relevant stakeholders
Develop and maintain resources and guides for internal team use to aid in workflow consistency, adoption of software, and workload organization and planning
Assist with other talent and learning initiatives as applicable
Support the effectiveness and efficiency of our systems and processes
Monitor system enhancements and changes to, communicate updates to relevant stakeholders, and
Stay updated on industry trends and best practices for leveraging technology and recommend innovative solutions to enhance our learning ecosystem
Provide technical support and assistance to users, addressing inquiries, troubleshooting issues, and guiding them through the system functions
Develop and deliver training sessions and materials to educate users on platform functionalities, navigation, best practices, and troubleshooting techniques
Generate regular reports on usage, completion rates, and employee learning and performance outcomes, including leveraging our Business Intelligence Platform in UKG and other technologies as applicable
Collaborate with Talent Analytics team to improve our ability to make data informed decisions for improving our systems and processes
Systems Administration: Proficiency in managing daily use of platforms
Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines effectively
Adaptability: Willingness to learn about new technologies, tools, and trends in the learning and performance space to enhance system functionalities
Project Management: Strong project management skills with the ability to plan, execute, and monitor complex projects, ensuring they are completed on time and within scope
Data-driven Decision-Making: Analytical mindset to interpret data, generate insights, and drive data-driven decisions to improve processes
Communication: Excellent communication skills to liaise with stakeholders, provide user support, and present insights and recommendations
Detail-Oriented: Keen attention to detail for quality assurance and data accuracy
Strategic Problem-Solving: Ability to troubleshoot technical issues, diagnose problems, anticipate user needs, and implement effective solutions in a timely manner
Customer Focus: Dedication to providing excellent user experiences and addressing user needs promptly and professionally
Proactive Time Management: Ability to prioritize tasks and respond promptly to time-sensitive issues, ensuring smooth operations and timely resolution of challenges
Role Qualifications
At least 3 years’ experience in a relevant field (e.g. Human Resources, Business Administration, Information Technology)
Previous experience in LMS administration, Performance Management, and project management roles
Familiarity with HR processes and performance management best practices
Proficiency in Microsoft Applications and Zoom
Certification in LMS Administration or relevant technology is beneficial
Demonstrated experience in fostering diversity and inclusion within the workplace, with a track record of supporting inclusive HR/Development practices
Key Attributes:
Models behaviors that align with URBN’s values:
Unite in communicating and collaborating with integrity
Respect our planet, our world, and each other
Build lifestyle brands through creative entrepreneurship
Nurture meaningful connections with customers and employees
#LI-KB2
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
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