Join the County of Sonoma Human Services Department as an Account Clerk II!
Starting salary at $27.30/hour ($56,978/year), plus a competitive total compensation package*, and an additional $1.50 per hour for fluent bilingual positions!
The Human Services Department (HSD) is currently recruiting to fill two full-time fluent bilingual (English/Spanish) Account Clerk II positions, one in the Adult and Aging Division and one in the Finance Division. We are looking for candidates who love to problem solve, are logical thinkers, have an aptitude for reviewing tables and matrices of numbers, and want to provide a high-level of customer service to their colleagues and the general public. If you are adaptable, able to shift gears quickly, and like working in a fast-paced environment - join us now!
Account Clerk II’s are primarily responsible for reviewing and adjusting transactions and accounts, screening documents for accuracy and adherence to requirements, providing excellent customer service over the phone and in person, and authorizing payments in compliance with established department procedures, regulations, and record keeping practices. Account Clerk II's will also:
- Sort and process mail, and create letters, forms, reports, memos, and notices
- Answer provider questions regarding timesheets, pay period breaks, overtime, submitting timesheets, and paycheck tracking
- Complete verifications from multiple sources (banks, apartment complexes, medical, and others) accurately per Division confidentiality policies
- Receive and process license applications and payments
- Order office supplies and prepare weekly deposits
- Enter personal information accurately in the appropriate database
- Provide collections data to department Accounting Technicians for use in State reports
- Respond to client calls and assist clients with the repayment of overissued benefits
- Post client payments to our eligibility system, the California Statewide Automated Welfare System (CalSAWS)
The ideal candidates will possess:
- The ability to perform accurate data entry
- Experience reviewing, processing, and maintaining fiscal transactions and accounts
- Experience performing high-level customer service duties
- The ability to manage a high volume of calls in a fast-paced environment
- Strong interpersonal, problem-solving, and multi-tasking skills
- Attention to detail and effective organizational skills
- The ability to work both individually and as part of a team
- Experience with Microsoft Excel and Word applications
About the Human Services Department (HSD)
HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community.
As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department.
HSD works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services.
What We Offer
Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including:
- Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
- Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
- Bilingual Premium Pay* - An additional $1.50 on top of the hourly pay rate for fluent bilingual positions
- Paid Time Off - Competitive vacation and sick leave accruals and 12 paid holidays
- County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
- Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities
- Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
- Retirement - A pension fully integrated with Social Security
- Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
- Student Loan Debt Relief – County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education
These bilingual positions require English and Spanish skills at the fluent (reading, writing, and conversational) level. Applicants who wish to be considered for these fluent bilingual positions must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment in a bilingual position to confirm the level of skill in this area. Bilingual premium pay is $1.50/hour for fluent bilingual skills.
*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory.
This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include completion of 12 semester units or 16 quarter units in accounting, record keeping, business math, or a closely related field.
OR
One year of full-time experience which includes the review, processing, and maintenance of fiscal transactions and accounts, or statistical data and records.
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
Working knowledge of: methods, practices, and terminology used in financial and statistical clerical work, including working knowledge of costs and budgetary accounting principles; modern office policies, regulations, and procedures related to account or statistical records maintained; basic arithmetic to include addition, subtraction, multiplication, and division of whole numbers, decimals, fractions, and percentages; modern office methods and procedures; database, spreadsheet, and word processing applications.
Ability to: review and work with tabular detail such as codes, figures, and numbers; make arithmetic computations rapidly and accurately; use and understand common database, spreadsheet, and word processing applications; operate office equipment such as adding machines, calculators, and computers; review, code, post, balance, adjust, and summarize fiscal transactions or statistical data; maintain and reconcile related records; prepare final reports and statements; follow oral and written instructions; write neatly and legibly; establish and maintain effective working relationships with other employees and the general public; type accurately.
