Job Abstract

GEICO is looking for an accomplished, customer obsessed, and results oriented Senior Product Operations Manager (Reporting and Analytics.)

In this role, the Product Operations Reporting and Analytics lead will be responsible for partnering with Product area leadership to manage the ongoing analytical needs, providing metrics and pertinent insights. S/he will be responsible for ongoing proactive data reporting and analysis to monitor business outcomes, improve operational efficiency, and standardize communication tools within their domain.

This position is a hybrid role, and it is required to be on-site 3 days a week at one of the following locations:

• Washington, DC

• San Jose/San Francisco, CA

• Fredericksburg/ Richmond, VA

• Dallas, TX

• Chicago, IL

• Seattle, WA

• New York, NY

• Indianapolis, IN

Job Responsibilities:

• Partners with Product area leadership to translate needs to actionable insights.

• Owns, and executes data engineering, dashboard design, metric definitions and insights sharing.

• Perform analysis on key Product Metrics to identify opportunities for strategy improvements.

• Build predictive models to understand user behaviors such as churn, engagement, and loyalty.  

• Drive experimentation practices and analysts to enable trustworthy decisions at scale.

• Identifies training needs to ensure adoption of defined processes, interaction models, and tools in their area.

• Stays up to date on industry best practices and emerging trends in data reporting and analytics.

• Becomes an integral part of their product area to assess analytics needs and develop structured plans to address those.

Basic Qualifications:

• Bachelor’s degree in Statistics, Mathematics, Data Science, Engineering, Physics, a related quantitative field, or equivalent practice experience.  

• At least 7 years of professional data visualization, reporting automation, and analysis experience.

Preferred Qualifications:

• Experienced in building and automating Data Engineering tasks.

• Experienced with experiment design and measurement.

• Understand decision science, with the ability to drive optimal decisions on available information while reducing biases.

• Excellent SQL, data analysis and problem-solving skills, with the ability to understand and utilize statistical modeling techniques as well as Machine Learning.

• Attention to detail and ability to adapt to ongoing change.

• Familiar with organizational maturity and related transformation.

• Strong written and verbal communication skills and stakeholder management skills, with the ability to “tell a story”

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.