Provides technical support to end-users answering user inquiries regarding computer software or hardware operation to resolve problems. Oversees the installation, configuration, and support of end user equipment. Investigates, analyzes, and resolves hardware and associated software and communications problems on company computer systems; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals. Conduct diagnostics to investigate and resolve problems... more details
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Job Type
Full-time
Description
AdaptHealth Opportunity – Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you.
IT Support Specialist
The IT Support Specialist is responsible primarily to resolve end user support as well as participate in the installation, diagnosis, repair and maintenance of all hardware and networking equipment to ensure maximum uptime for all sites within the organization. End-user support encompasses providing telephone, email, and portal support to the staff for hardware, software, and telephone system related issues.
Job Duties:
Provides technical support to end-users answering user inquiries regarding computer software or hardware operation to resolve problems
Oversees the installation, configuration, and support of end user equipment
Investigates, analyzes, and resolves hardware and associated software and communications problems on company computer systems; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals
Conduct diagnostics to investigate and resolve problems or to provide technical assistance and support as needed
Provides hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts
Installs, configures, and supports end user equipment
Troubleshooting for all AdaptHealth issued computer hardware
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Develop training materials and procedures, or train users in the proper use of hardware or software
Records/documents all service request to follow defined Standard Operation Procedure (SOP) standards
Exhibits excellent customer service skills while treating callers with respect, teaching them to help themselves, whenever possible
Monitors and tracks frequent calls types as well as frequent callers using AdaptHealth Portal ticketing system
Uses client tools to troubleshoot users via remote administration
Manage deployment, administration, and support for desktops/laptops/mobile devices etc.
Field incoming help requests from end users
Access and install appropriate upgrades, patches, drivers, etc.
Perform hands-on fixes, including software/ hardware install and upgrade, implementing file backups, and configuring systems and applications
Competency, Skills and Abilities:
Computer experience and expertise with Windows/MAC systems/networks.
Solid knowledge of TCP/IP, DNS, DHCP and LAN, Windows AD
Knowledge in Apple Business Support
Excellent verbal and written communication
Experience with Microsoft Office suites, including Excel, Word, and Outlook.
Excellent troubleshooting and problems solving skills with attention to detail
Job Title: IT Support Specialist FLSA Classification: Exempt
Department: Information Technology Rev Date: 07/20
Reports To: Vice President, Information Technology Approved by: Human Resources
Ability to prioritize and manage multiple projects in a fast-paced environment
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
Self-disciplined to work alone and with groups to follow projects through to completion.
Ability to take initiative to improve processes
Requirements
Minimum Job Qualifications:
High School diploma or equivalent. Associates degree from two-year college preferred.
Two (2) years IT related Service Desk same job function or Network related experience
Microsoft or A+ Certifications preferred
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
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