Job Abstract

Customer Service Representative- Cavetown

Direct Hire

$22-$24 per hour

Monday-Friday 8:30am-5:00pm

In Office, NO remote or hybrid!

Job Description

• Answer incoming customer calls relating to order request, order inquiries, product problems, billing issues and general communications.
• Most communications are email and chat. Some phones.
• Handle all customer related issues including processing orders, coordinate all activities involved in getting orders shipped, handle customer complaints and work to satisfactorily resolve them.
• Develop a strong knowledge of product lines and customer service and corporate policies.
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.
• Provide support to internal management team, as necessary. Must build rapport and be able to work professional with all levels of management.
• Cross-train in other areas to include but not limited to accounts payable, accounts receivable and purchasing functions.
• Must understand and follow process flow for all areas of the business being supported.

EDUCATION and/or EXPERIENCE

• A two- or four-year degree is preferred but not necessary. Experience in dealing with customers and problem solving is necessary.
• Individual must have experience with computers, including comprehensive knowledge of Microsoft Excel and Word.
• Ability to type at a speed with high level of accuracy.

COMMUNICATION SKILLS

• Must have excellent verbal and written communication skills
• Must be able to work in a group and be able to communicate effectively with a cross section of people.

OTHER SKILLS AND REQUIREMENTS

• Must have a positive "can do" attitude.
• Must be a detailed oriented individual
• Must be able to handle multiple tasks at once with the ability to access priorities.
• Must be self-motivated, have strong reasoning and problem-solving abilities.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.