Resolve customer concerns via phone, email, live chat, or social media. Assist customers with the placement of orders, exchanges, or refunds. Help with complaints, errors, account questions, billing, cancelations, and other queries. Identify and assess the customers’ needs to achieve satisfaction. Provide accurate, valid, up-to-date, and complete information about products. Meet individual and CSR team satisfaction targets. Provide appropriate solutions and alternatives to customers within the s... more details
A premier company in the health and wellness industry, known for its expertise in cleansing and detoxification products, is looking for a Customer Satisfaction Representative to assist customers via phone, email, live chat, or face-to-face, addressing their product inquiries or account issues. The ideal candidate possesses exceptional phone manners, superior customer service, and communication abilities. Demonstrating a professional demeanor and positive attitude, the new team member will uphold outstanding service standards by ensuring utmost customer satisfaction and adhering to company policies and guidelines.
Salary + Additional Benefits:
$16-18/hr
Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Gym Membership
401K - company match
Continuing Education
Location: Houston, TX 77055 Type of Position: Direct Hire
Responsibilities:
Resolve customer concerns via phone, email, live chat, or social media.
Assist customers with the placement of orders, exchanges, or refunds.
Help with complaints, errors, account questions, billing, cancelations, and other queries.
Identify and assess the customers’ needs to achieve satisfaction.
Provide accurate, valid, up-to-date, and complete information about products.
Meet individual and CSR team satisfaction targets.
Provide appropriate solutions and alternatives to customers within the specified average time limits.
Go the extra mile to engage and satisfy customers.
Greet and follow up with walk-in customers.
Create and update customer accounts.
Ensure proper customer satisfaction is being delivered at all times.
Most importantly, a practiced caring attitude that assists to provide valued customers with the best products and information.
Requirements:
High School Diploma or GED
Minimum 2 years previous customer service experience or experience as a client service representative
At least 1 year of call center experience
Excellent written and verbal communication
Proven track record of over-achieving goals or going above and beyond
Possess a willingness to learn
Customer orientated with the ability to adapt/respond to different types of customers
Bilingual CSR (English & Spanish)
Knowledge of natural health industry is a plus
Actively embraces healthy living
Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
Welcome to Job Abstracts
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.