Job Abstract

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Responsible for a team of technicians who provide support activities required for upkeep and maintenance of warehouse MHE (Material Handling Equipment) systems at several SGWS locations to ensure they function as intended to support ongoing business operations. 

• Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines
• Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers
• Manage a data-driven, evidence-based approach to support strategic decision-making
• Drive Performance and Operational Initiatives as necessary
• Proactively work to reduce costs and improve productivity (Continuous Improvement)
• Provide training for employees on procedures/systems 
• Set and maintain adherence to Escalation protocols in providing the first level of support to resolve incidents involving infrastructure and client technology, including but not limited to client hardware/software, printers, and network components in MHE production systems
• Handle incidents & provide support to the team and triage as needed
• Building and broadcasting reports for SCM Technology Reporting
• Follow up on root cause analysis of reliability issues to prevent reoccurrence
• Ensure effective administration and compliance of all internal processes and procedures
• Perform other job-related duties as assigned

• Bachelor's Degree – Engineering, preferred  
• 5 or more years of relevant experience
• 3 or more years of work experience in Warehouse Operations & Support
• Understanding of IT infrastructure, including (e.g., printers, PC's, software programs) 
• Knowledge of wholesale distribution is strongly preferred
• MS Office and other general desktop software experience with an advanced understanding of Excel
• Must have some experience with troubleshooting and provisioning MS Windows-based systems  
• Strong organizational & time management skills. Must be able to multi-task, prioritize effectively, and change direction on short notice in an effective manner

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• Work week will often exceed 40 hours including working mornings, nights, weekends, and holidays when required
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees.  Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.