Job Abstract

As a Senior IT Customer Support Specialist here at Honeywell you will support the Workplace Support Services leadership team to drive consistent IT service delivery and supplier performance for critical sites. You will participate in onsite, face-to-face or virtual engagement with key stakeholders, functional peers and IT business partners. This position will play an important role to provide input on the design, development and support needed to advance key transformation-based programs, projects, system upgrades, in support of continued business growth across all our core services. When defined, this will act as the IT Site Champion.

You will provide technical support and assistance to internal customers, ensuring the smooth operation of IT systems and resolving any issues that may arise. You will play a critical role in supporting our employees and ensuring their technology needs are met.

KEY RESPONSIBILITIES

• Provide technical support and troubleshooting for hardware, software, and network issues

• Contribute to delivering a robust governance structure aligned with the contractual commitments with IT suppliers, and encourage innovation and development

• Define robust MOS with the IT suppliers, partners and peers at the site and key business contacts to ensure clear and regular reporting, in line with contractual obligations

• Install, configure, and maintain computer systems and software applications

• Collaborate with IT teams and suppliers to resolve complex technical issues

• Maintain accurate records of support requests and resolution

• Work with cross-functional IT support organization and our suppliers in the planning and execution for other core services

U.S. PERSON REQUIREMENTS

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.