Job Abstract

Job Summary:
The Voice Technician is a specialized role focused on the configuration, maintenance, and troubleshooting of voice communication systems, including ISDN, VoIP, VoSIP, and teleconferencing devices within a Department of Defense (DoD) environment. This position requires a Bachelor's degree in a related technical discipline or an equivalent combination of education, technical training, and work experience. The candidate should have at least 3 years of related Voice Technician experience and be familiar with TCP/IP protocol suite, MAC and IP addresses. An active Secret Clearance is also required for this role.

Essential Duties and Responsibilities:

• Configure, maintain, and troubleshoot data network and telephony systems, ensuring reliable operation in line with DoD processes and standards.

• Provide solid customer service and support in a high-visibility environment, addressing and resolving issues promptly.

• Understand and apply fundamental knowledge of the TCP/IP protocol suite, including familiarity with MAC and IP addresses.

• Perform problem analysis and problem-solving for voice communication system issues.

• Maintain detailed and accurate records of configurations, maintenance procedures, and troubleshooting steps.

Education and/or Experience:

• Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience.

• 3+ years of related Voice Technician experience.

• 3+ years of related IT/telecommunications experience working within the DoD environment.

Certifications, Licenses, Registrations:

• One or more active network certifications or related Telephony Certifications from Avaya, Nortel, AT&T, etc.

Security Clearance:

• Must maintain an active Secret Clearance.

Knowledge, Skills, and Abilities:

• In-depth knowledge of voice communication systems, including ISDN, VoIP, VoSIP, and teleconferencing devices.

• Strong customer service and support skills, with the ability to interact effectively in a high visibility environment.

• Fundamental understanding of the TCP/IP protocol suite and proficiency with MAC and IP addresses.

• Excellent problem analysis and problem-solving skills.

• High level of attention to detail and commitment to accuracy.

• Ability to document work and maintain records meticulously.

Work Environment:
This position will be primarily on-site at the Pentagon Reservation, where the Voice Technician will work within secure facilities and must comply with all security protocols. The role may involve working in various environments, including office settings and telecommunications rooms. While the opportunity to work from home may be available, it is not guaranteed and will depend on the specific requirements of the role and managerial discretion.

Basic Qualifications:

• U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates.  Red River will not tolerate discrimination or harassment based on any of these characteristics. 

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.