Upcoming Salary Increases:5% increase on June 21, 20245% increase on June 20, 2025 The Anaheim Convention Center is seeking a collaborative, team-forward focused candidate for a Parking Assistant Manager (Parking Supervisor), a salaried/exempt position, to oversee the operational management and administration of Convention Center owned parking facilities (structures and surface lots) and overall event traffic operation to ensure safe and efficient vehicle movement in and around the facility. Und... more details
Description
Upcoming Salary Increases:
5% increase on June 21, 2024
5% increase on June 20, 2025
The Anaheim Convention Center is seeking a collaborative, team-forward focused candidate for a Parking Assistant Manager (Parking Supervisor), a salaried/exempt position, to oversee the operational management and administration of Convention Center owned parking facilities (structures and surface lots) and overall event traffic operation to ensure safe and efficient vehicle movement in and around the facility. Under the direction of the Parking Manager, the Parking Assistant Manager (Parking Supervisor) will assist with the preparation and monitoring of monthly variance requests, make process improvement and staffing recommendations, help to create and enforce overall Parking Operational procedure, create and implement event traffic plans, participate in the progressive discipline process as it relates to parking employees, the management of all parking fee revenues, and maintaining historical data for future traffic management recommendations in and around the Convention Center operation.
Qualified Candidates must possess four (4) years of professional parking operation and/or traffic management supervisory experience, supplemented by completion of the twelfth grade and college level course work in business administration, public administration, facilities management, traffic / transportation management, or a related field. An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.
Ideal candidates will possess:
Experience in parking/traffic management
Experience in direct & indirect supervision of staff
Experience in Progressive Discipline procedures, or similar
Experience in budgeting, historical, and financial analysis
Ability to exercise good judgment, excel within a high functioning team atmosphere, and professionalism
Excellent organization, multi-tasking, and time management skills
The Anaheim Convention Center reigns as the largest exhibit facility on the West Coast, having hosted such large, well-attended events as the Winter NAMM Show, Disney's D23 Expo, Star Wars Celebration and Natural Products Expo West. Originally opened in 1967, the ACC currently spans 53 acres and the offers 1.8 million square feet of function space and many dynamic features. The ACC completed its seventh expansion in Fall of 2017, providing an additional 200,000 square feet of flexible meeting space to our guests.
Essential Functions
The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
Plan, prioritize, assign, supervise, review, and participate in the work of staff responsible for providing parking services and activities within the assigned section of Parking Operations for the Anaheim Convention Center within the Convention/Sports and Entertainment Department.
Review, monitor, and adjust staffing levels to accommodate the parking needs of scheduled events; account for all staff hours; create parking lot hours; ensure that time sheets and financial documents submitted are complete and accurate.
Participate in development and implementation of procedures and/or responsibilities in regards to members of the Parking Department and their individual job requirements, including Parking Attendants, Parking Cashiers, & Parking Operational Leads.
Serve as liaison to clients, contractors, vendors, committees, management level employees and line-level staff for various parking, traffic, dock management, and Convention Center operational needs.
Be on-call beyond standard business hours to respond to various emergency situations for both staffing operational needs and event operational needs. Inclusive of evenings, weekends, and holidays as mandated by the various event schedules and operational needs.
Participate in the selection of part time parking staff; create and/or coordinate staff training; work with employees to correct deficiencies; implement and participate in progressive discipline procedures.
This position assigns staff to review and prepare VIP entrance needs; create and maintain event parking passes.
Monitor and maintain parking entry equipment by periodically inspecting and troubleshooting equipment malfunctions; contact relevant equipment vendors to repair equipment as needed.
Meet and coordinate with Anaheim Police Department (APD), Anaheim Traffic Management Center (TMC), local hotels, Disney, and other overflow parking facilities and lots in order to develop, coordinate, and implement traffic and parking plans for Anaheim Resort area events; and adjust plans and equipment as needed to maintain best street traffic flow and most convenient guest parking available; must be able to adjust mid-operation as needed based on event needs.
Determine and recommend traffic control and parking needs; including the use of overhead traffic signage, parking lot opening/closing times, and overflow parking needs.
Assist in the development of truck-marshalling plans for event managers and decorators; meet with all involved parties to ensure accurate communication and implementation.
Manage daily accounting responsibilities by monitoring the parking vault (as needed), creating and reconciling Toll Reports, assisting with variance reporting, checking and balancing credit card machines, depositing monies (as needed), and maintaining records (as needed) and files.
Prepare Order and equipment supply form for approval and monitor section purchases and purchase orders.
Assist Parking Manager in the preparation of the program budget; submit budget recommendations; monitor expenditures based on budget expectations provided.
Perform related duties and responsibilities as required.
Qualifications
Experience and Education: Four (4) years of professional parking operation and/or traffic management supervisory experience, supplemented by completion of the twelfth grade and college level course work in business administration, public administration, facilities management, traffic/transportation management, or a related field. An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.
Knowledge of:
Knowledge of basic parking lot operations, traffic control and direction, and services relating to parking lot Programs/services
Knowledge of principles and practices of personnel management, scheduling, and training related to event parking needs
Knowledge of Progressive Discipline Procedures
Knowledge of transportation policy, parking ordinances, and public safety
Knowledge of public administration and general business practices
Knowledge of contracts, accounting, and budgeting principles and administration to assist the Parking Manager
Knowledge of Cashier reconciliation procedures; including the handling of money (as needed)
Knowledge of project management principles and the ability to coordinate projects
Knowledge of standard computer applications such as word processing, spreadsheet, excel, and email
Knowledge of parking entry equipment and mechanics
Knowledge of record keeping, letter writing, and basic report preparation
Knowledge of effective team management practices
Ability to:
Ability to effectively supervise, lead, and train employees
Ability to recommend and implement goals, objectives, policies, and procedures
Ability to maintain accurate and complete records, files, and work schedules
Ability to prepare performance evaluations and implement progressive discipline procedure
Ability to troubleshoot and maintain parking entry and other computer related programs
Ability to remain calm and professional during difficult and/or emergency situations
Ability to ensure efficient and safe parking operations and environments for guests and staff
Ability to exercise sound judgment to be able to make decisions with broad impact efficiently and effectively
Ability to plan and organize work, manage priorities, and accomplish goals in a timely manner
Ability to communicate effectively both orally and in writing; including creating clear, accurate, and concise reports
Ability to perform basic math and arithmetic computations
Ability to establish and maintain effective working relationships with those contacted in the normal course of a work day
Ability to foster workplace collaboration and connection within your team
Ability to be on-call beyond standard business hours to include weekends, nights, and/or holidays as event needs require
Ability to be honest, maintain integrity, and responsibly manage City Resources
Ability to create an effective high functioning operational team by action and results
License/Certification Required: Possession of a valid California Driver's License by date of appointment.
Environmental / Physical Conditions: Due to the nature of work assignments, the incumbent typically works in both an office environment and in parking lot facilities. Incumbents must also have the ability to stand and walk for extended periods of time, climb stairs, squat/kneel, use both legs/feet, use both hands with finger dexterity, and lift/carry items weighing up to 30 pounds. Occasionally, the incumbent will also need to move or reposition facility equipment (up to 50 pounds).
Supplemental Information
IMPORTANT APPLICATION INFORMATION AND INSTRUCTION
Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Wednesday April 24, 2024 at 5:00PM.Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.
The selection process will consist of a minimum of skills examination and oral interview.
The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City. Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.
Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.
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