Under general direction, the Program Manager II plans, organizes, directs and controls the activities and/or staff of a County program. Behavioral Health Services Department (BHSD) is recruiting for a Program Manager II to oversee the Quality Assurance (QA) Chart Audit Team. This Program Manager II (PM II) position will be organized in the Behavioral Health Services Department (BHSD) and will have responsibilities that span across the Quality Management (QM) Division. This PM II will be responsi... more details
Description
Under general direction, the Program Manager II plans, organizes, directs and controls the activities and/or staff of a County program.
Behavioral Health Services Department (BHSD) is recruiting for a Program Manager II to oversee the Quality Assurance (QA) Chart Audit Team.
This Program Manager II (PM II) position will be organized in the Behavioral Health Services Department (BHSD) and will have responsibilities that span across the Quality Management (QM) Division. This PM II will be responsible for managing and providing strong leadership, supervision, support, and guidance for an audit team comprised primarily of Quality Improvement Coordinators (QICs) and Office Specialists IIIs (OS IIIs). The PM II will report to the Quality Assurance PM III and will manage a number of ongoing projects/duties that include but are not limited to: chart audits, final reports of such, documentation standards, related tasks, and other projects/duties within Quality Assurance as needed that cover both Specialty Mental Health Services (SMHS) as well as Substance Use Treatment Services (SUTS)/Drug Medi-Cal Organized Delivery System (DMC-ODS). The PMII will also be responsible for managing network reporting, ongoing communication with both Contract and County providers, provide technical assistance and trainings to the provider network and coordinate with staff across the larger Quality Management Division as well as BHSD, and the BHSD provider network.
This PM II will be expected to establish and maintain strong collaborative working relationships, leadership, and clear communication both orally and in writing with the BHSD Provider Network and external providers/entities when needed such as with the California Department of Health Care Services (DHCS), take initiative when needed, problem solve, produce solutions, and be able to work and act independently with moderate to minimal supervision when necessary but in support of Quality Management Division as well as department objectives. In addition to meeting the employment standards for Program Manager II, candidates must possess:
License with the CA Board of Behavioral Sciences (LCSW, LMFT, or LPCC)
The County of Santa Clara Behavioral Health Services Department (BHSD) strives to be a premier integrated behavioral health care provider, employer, and partner. We are a passionate team of caring, courageous staff and professionals dedicated to transforming the lives of individuals, children, families, and older adults impacted by mental health and substance use challenges. To support achievement of their hopes, dreams, and quality of life goals, our team provides high quality whole-person care and comprehensive community-based behavioral services through the lens of race, equity, diversity and inclusion. We are looking for stellar health care professionals like you to fulfill a rewarding career with us and be a partner for health and wellness in the community.
Learn more about the County of Santa Clara Behavioral Health Services at https://bhsd.sccgov.org/about-us/bhsd-careers and follow us on:
YouTube | Live Event - County of Santa Clara Behavioral Health Services Department - YouTube Facebook I @cscbehavioralhealth LinkedIn | https://www.linkedin.com/company/county-of-santa-clara/life/sccbhsd/ Instagram |@cscbehavioralhealth
Typical Tasks
Plans, organizes and directs a County program that provides direct service to the public or other agencies;
Determines program objectives in light of established goals;
Develops strategies to achieve objectives;
Establishes program priorities;
Formulates and implements policies, plans and procedures for carrying out functions of the program;
Defines personnel resource needs and allocates them as required to reach program objectives;
Selects and hires staff and ensures the orientation, training and development of program staff;
Directs and evaluates the work of subordinate staff;
Establishes an appropriate organizational structure and delineates working level and relationships of personnel to carry out the program's activities;
Determines budgetary requirements to maintain the program;
Makes recommendations on the annual budget and may present the program's budget to the Board of Supervisors;
Is responsible for determining program funding needs and obtaining available outside funding when necessary through grants and/or contracts;
Is responsible for the implementation, control, monitoring and evaluation of provided services to ensure compliance with terms of received grants and contracts;
Maintains liaison relationships and represents the program in contacts with public and private agencies and concerned community groups and organizations;
Prepares reports and correspondence;
Keeps abreast of new trends and developments related to the program's activities;
Provides assistance and advice to advisory and planning boards, commissions, task forces and other special groups as required;
May prepare and make presentations to staff, boards, commissions, and external groups;
May provide ongoing statistical reports;
May be assigned as a Disaster Service Worker, as required;
And performs related duties as required.
Employment Standards
Sufficient education, training and experience to demonstrate the possession and direct application of the following knowledge and abilities.
Training and Experience Note: The required knowledge and abilities are typically attained through training and experience equivalent to possession of a Bachelor's degree. Relevant experience can substitute for education on a year-for-year basis. Relevant experience includes experience performing analytical, administrative, lead, supervisory, or management duties, which include interpreting rules and regulations, gathering data and formulating recommendations, and report writing.
AND
Five (5) years of analytical, administrative, lead, supervisory or management experience which includes duties interpreting rules and regulations, gathering data and formulating recommendations, and report writing; two (2) years of which must be at the journey level.
A Master's degree can substitute for one (1) year of the required experience.
Special Requirements Specialized program knowledge may be required in addition to the generalized administrative/supervisory experience when it can be demonstrated that:
it is an absolute necessity for the successful operation of the program;
that the Program Manager will be held accountable for this specialized knowledge; and
that subordinate program staff will not be able to provide the subject matter expertise that is required.
Note: The knowledge, skills and abilities listed below indicate the common aspects of the three levels of the Program Manager Series. However, for recruitment purposes, a potential candidate will be rated on ability to perform at a specific level as outlined in the allocation factors. In appraising experience, more weight will be given to the breadth rather than depth of pertinent experience and the evidence of the candidate's ability to assume and fulfill the responsibilities of the position at a designated level.
Some positions may require Live Scan screening as part of the background check process.
Knowledge of:
Program development and evaluation;
Techniques of organizing and motivating groups;
Personnel management techniques;
Methods of administrative problem solving;
Principles of organization and administrative, fiscal and program management;
Principles of employee supervision, training and development;
Community and agency consultation methods and procedures;
Computer applications, including but not limited to: word processing, spreadsheets, data base management software, presentation and electronic mail software.
Ability to:
Plan, organize, control and evaluate a public service program;
Manage initiatives, collect and analyze data for the purpose of evaluating services and or programs;
Plan and assign workloads clearly and effectively;
Train, develop and motivate staff;
Deal effectively with a variety of government and community officials;
Speak effectively in public;
Integrate the activities of a program to attain program goals;
Prepare and review reports;
Develop and recommend effective courses of action;
Develop and effectively utilize all available resources;
Establish and maintain program's objectives, priorities and policies;
Consult with and advise top administrator on the activities and status of the program;
Develop short and long range budget plans that accurately reflect program needs.
May require the ability to apply the tools of a specialty subject area.
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