Job Abstract

Position Title: Sr. Analyst, Content Delivery, FHS, US&C

Function: Operations

Supervisor Title: Sr. Manager, Operations Training, FHS, US&C

Location: Jacksonville

Job Overview:

The Sr. Analyst, Training Delivery is responsible for ensuring the delivery of high impact learning and development programs across multi-unit audiences. This position facilitates learning solutions in classroom and virtual formats, building individuals'leadership and job-specific competencies, and improving individuals'performance and contribution to business results. This position supports multi-unit development by facilitating classes, providing coaching, training, curating best-in-class content, and supporting onsite class logistics. .

Roles and Responsibilities:

• Drives blended learning strategy to support organizational goals.
• Works closely with Senior Manager, Training and key leaders to design, build, pilot, and embed learning and development (L&D) programs.
• Develops training classes and facilitates relevant, engaging, and memorable in-person and online instructor-led programs.
• Design training material for the right audience with a tailored approach for each role.
• Assists with assessing needs, providing learning metrics, and communicating success and ROI of learning initiatives.
• Demonstrates abilities to prioritize and advance several projects each week ensuring progress of both short- and long-term goals.
• Facilitates new leader assimilations, teambuilding activities, and other culture-enriching programs.
• Support Training initiatives from concept to launch, including collecting data, working with vendors, creating materials and collecting feedback from stakeholders.
• Reviews training materials to ensure quality in approach, design, development, and deployment.
• Stay current with industry trends and best practices to inform and influence the development of learning solutions.
• Up to 25% travel as needed; travel may increase or decrease based on training initiatives.

Required Skills:

• 3+ years of experience in the restaurant industry, in-restaurant operations management preferred.
• Bachelor's degree or higher required.
• Hands on experience in full learning lifecycle including needs assessment, development of curricula and content, facilitation of live and virtual training, and evaluation.
• Strong project management skills with proven ability to deliver results in a changing & growing business environment.
• Strong interpersonal and communication skills - able to present and influence at all levels and build and develop strong trusting relationships.
• Ability to consistently execute new ideas and work simultaneously on multiple projects in varying stages.
• Able to organize, simplify, condense, present and sequence content effectively
• Strong time management skills: ability to multi-task and perform effectively under any condition.
• Ability to positively impact and influence internal and external constituents at various levels.
• Conceptually and intuitively understands how people learn and ensures final content helps the learning objective.
• Proficiency with Office 365 (Teams, SharePoint, Word, Excel, PowerPoint, Outlook, Access).

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

#firehousesubs