Job Abstract

This position leads a team of Restaurant Maintenance Technicians responsible for successful execution of repairs in multiple Whataburger restaurants within a geographic zone. Properly maintains all equipment in Whataburger restaurants including commercial kitchen equipment, HVAC and refrigeration equipment, and building interior and exterior components. Effectively troubleshoots and problem solves a variety of service issues. Mentors and trains team. Completes administrative tasks using current ... more details

Summary Description: This position leads a team of Restaurant Maintenance Technicians responsible for successful execution of repairs in multiple Whataburger restaurants within a geographic zone. Properly maintains all equipment in Whataburger restaurants including commercial kitchen equipment, HVAC and refrigeration equipment, and building interior and exterior components. Effectively troubleshoots and problem solves a variety of service issues. Mentors and trains team. Completes administrative tasks using current technology to help meet departmental goals and procedures. Collects and evaluates bids from outside service vendors. Ensures a safe, efficient, and reliable operating system in Whataburger restaurants. This role is 60% administrative and 40% restaurant repair, either hands on or team instructional assistance.

Responsibilities:

• Performs repairs and maintains Restaurant Units assigned. Keeps management advised of status of repairs, special project status and schedule.
• Completes administrative paperwork associated with managing a team such as expense reports, time keeping, and performance reviews.
• Provides support to the operation of Whataburger restaurants 24/7 and keeps the facilities up to the Facilities Brand Standard. 
• Provides ongoing feedback on Technician and contractor performance to Regional Facility Manager.
• Implements and organizes programs associated with developing and motivating staff to accomplish established objectives.
• Works with the Regional Facility Manager to ensure all service work orders are successfully executed and work orders are properly resolved/closed according to set departmental goals and customer service agreements. Collects data for and is accountable to performance metrics.
• Assists the Regional Manager in coordinating projects affecting facilities or equipment throughout the Whataburger restaurants.
• Reduces costs associated with equipment repairs by proactively planning and organizing assigned work orders. Monitors workload of team and transfers work between technicians as needed.
• Complies with all national, state, and local regulatory requirements.
• Assumes additional responsibilities as assigned.

Education:

• High school diploma/GED equivalent or equivalent work experience
• College hours in technical-related courses (preferred)

• Bachelor’s degree (preferred)

Experience:

• 3+ years’ field experience in HVAC and commercial refrigeration (required)
• 3+ years’ work experience in commercial kitchen equipment repair or educational equivalent (required)
• 1+ years’ experience in construction trade and carpentry fields (preferred)
• 1+ years’ experience preferably in restaurant industry (preferred)
• Experience in handling multiple administrative tasks
• Experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers

Knowledge, SKILLS AND ABILITIES:

• Strong refrigeration & HVAC knowledge / skills
• Strong commercial kitchen equipment knowledge / skills
• Basic carpentry, plumbing, and intermediate electrical knowledge / skills
• Working knowledge of Americans with Disabilities Act (ADA) guidelines and all job-related regulations requiring code enforcement 
• Proficiency in MS Office Word, Excel, and Outlook  
• Proficiency in Workday
• Demonstrated ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers

• Ability to mentor and train others

Professional Certification:

• Environmental Protection Agency (EPA) Certification or CFC Certification (required)
• HVAC State Certified License (preferred)
• State-licensed Mechanical Contractor or Journeyman’s license preferred (required in Oklahoma)
• Commercial Food Equipment Service Association (CFESA) Certification (preferred)

Working Conditions/Travel Requirements:

• Expected to work the necessary time to satisfactorily fulfill job responsibilities
• Must be able to report to work timely and as required by operational/business needs
• Must be able to work a full-time schedule and work outside of normal business hours when necessary
• Must be able to travel both locally and long distances (including air travel), to worksites, meeting sites, and other locations
• Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record that adheres to the Whataburger standards and maintain current automobile liability at minimum levels in their state of residence

8239 Old Middleburg Rd S Jacksonville FL 32222-182