Job Abstract

1. Present a positive and supportive image of California Baptist University.
2. Counsel students and parents regarding their financial obligation to the University.
3. Explain the University’s policies and procedures as they relate to student accounts.
4. Review student billing and financial aid awards to determine out-of-pocket costs and balance due; assist students with setting up a payment plan to cover.
5. Work closely with Financial Aid, the Office of the Registrar, Residence Life, Campus Life, Advising, Enrollment Services, and other offices of the University. Maintain a positive working relationship with these areas and foster an atmosphere of goodwill and teamwork across departments.
6. Thoroughly respond to inquiries from students, parents, and staff by way of email, phone, and in person.
7. Monitor student account balances, keeping students informed of their account status. This may involve follow-up with the students regarding payment plans and the application for financial aid.
8. Assist with collection efforts of past-due accounts.
9. Manage student account holds; verify clearance to register and receive transcripts and diplomas.
10. Determine book voucher eligibility and issuance of book vouchers.
11. Initiate student refund requests for students with excess funds or overpayments.
12. Coordinate and follow up on payment plans with the contracted tuition management service.
13. Invoice and coordinate with Veteran Affairs, Employers, Department of Rehabilitation, ROTC, etc. for students with benefits from outside organizations.
14. Maintain student files and correspondence.

• Ability to use independent judgment, and to manage and impart confidential information.
• Skill in the use of personal computers and related software applications.
• Through knowledge of: Business English and arithmetic; general office methods, procedures, and practices.
• Ability to read and write at a level appropriate to the duties of the position.
• Ability to gather data, compile information, and prepare reports.
• Strong organizational skills and detail-oriented.
• Excellent telephone courtesy, knowledge, and experience.
• Strong interpersonal and communication skills, and the ability to work effectively with a diverse faculty, staff, and student body.

State and Federal law permit California Baptist University to discriminate on the basis of religion in order to fulfill its purpose. The University does not discriminate contrary to either State or Federal law.