Job Abstract

The Health Information Tech provides clerical support for the accurate and timely completion of health information processing. In addition, will also generate reports, perform electronic document validation and assist with the ongoing training of staff and clinicians on the electronic health record system.

Provide clerical and analysis support to the Health Information Management Department. The Health Information Tech ("Tech") is tasked with the collecting, organizing, retrieval and delivery of medical records. In addition, the Tech will also generate reports, perform electronic document validation and assist with the ongoing training of staff and clinicians on the electronic health record system. Work with USC General Counsel for requests pertaining to subpoenas and/or legal matter for medical or mental health records. j

Essential Duties:

• Analyze the Electronic Health Record for completion and distribute communication in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. Meets department quality and productivity standard. Analyze and process transcribed reports placed on hold for quality and accurate placement in Electronic Health Record in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. Meets department quality and productivity standard.
• Performs analysis of inpatient and ambulatory accounts and accurately assigns deficiencies to the appropriate provider of care. Prepare Records for Scanning and uploading of records into the electronic health record, quality check and validate records for accuracy and quality for the Inpatient, Ambulatory, Clinic, Loose.
• Prioritize processing of transcribed reports in compliance with turnaround times to support quality patient care. Analyze and process transcribed reports for accurate placement in the EHR and distribution. Report and troubleshoot issues with the Transcription system functionality. Understands the hospital Dictation System and how to locate dictations.
• Utilizes and logs all forms of communication to track and follow up on incomplete documentation. Provides accurate summary of document status and tracking detail to support coding and compliance. Compile and validate report data for accurate Physician Suspension Status. Locate, retrieve, and deliver medical records. Analyze reports to determine status of records to be processed and entered into the Electronic Health Record. Reconcile and maintain accurate task queues of records to be processed and entered into the Electronic Health Record. Report and troubleshoot issues with the Electronic Health Record functionality. Meets productivity and quality standards.
• Process Protected Health Information data in compliance with regulatory requirements of the health care system and from unauthorized access and use. File and Store Records in an organized method to allow ease of retrieval and accessibility in an efficient manner. Understands and practices proper release of information for patients and/or requestors in compliance with confidentiality policies and regulations. Process and maintain health records in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system for entry into the Electronic Health Record database. Meets quality and productivity standards. Understands policies, procedures, and priorities; seeking clarification as needed.
• Provides customer service. Assist medical and hospital staff and visitors promptly and efficiently. Works and communicates in a positive manner with management and supervisory staff, medical staff, co-workers and other healthcare personnel.
• Report and troubleshoot issues with the Electronic Health Record functionality.
• Meets productivity and quality standards.
• Performs other duties as requested/assigned by Director, Supervisor or designee.
• Participates in continuously assessing and improving departmental performance.

Required Qualifications:

• Req High school or equivalent
• Req Associate's degree AS Degree in Health Information Technology

• Req 2 years Experience in dealing with legal request and mental health practices
• Req Experience in Microsoft Office (i.e., Microsoft Word, Outlook, Excel), PC literacy.
• Req Clerical and/or customer service experience in related field.
• Req Electronic Health Record/Cerner experience.
• Req Previous experience in creating reports for clinicians.

• Req Typing speed 60 wpm.
• Req Organization/time management skills.
• Req Demonstrate excellent customer service behavior.
• Req Demonstrates excellent verbal and written communication skills.
• Req Advanced writing and communication skills.

Preferred Qualifications:

• Pref Registered Health Information Technician - RHIT (AHIMA)

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu.  Inquiries will be treated as confidential to the extent permitted by law.

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