Oversees, escorts and directs customers to the appropriate source for assistance. Provides a safe environment for patients and their families through producing quality outcomes. Assists Supervisor with daily staffing. Monitors and documents quality outcome. Oversees and completes patient tracking through electronic software tools. Coordinates and maintains Uniform Room activities such as locker assignments and scrubs for all O. R. personnel. Properly handles and disposes of hazardous waste. Comp... more details
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Surgical Services Support Technician II
Location
Cleveland
Facility
Cleveland Clinic Main Campus
Department
Surgical Support Services-Nursing Institute
Job Code
G11000
Shift
Day/Evening/Night/Weekend
Schedule
2:00pm-10:30pm
Job Summary
Job Details
Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.
Surgical Services Support Technicians enhance the patient experience every single day through:
Safely transporting patients to designated areas, per nursing requests.
Using a variety of technical skills to assist the nursing staff, as requested during surgical cases.
Maintaining and controlling support services equipment and supplies.
Maintaining the OR environment in an aesthetically safe and sanitary condition.
The ideal future caregiver is someone who:
Puts their patients first.
Effectively multitasks in a fast-paced environment.
Provides care with compassion, empathy, and positivity.
Thrives in a team environment.
Has experience in customer service and surgical support services.
Surgical Services Support Technicians receive ongoing support and training to advance their careers. You’ll huddle daily with your supervisor to work through issues in real-time and receive the guidance and coaching you need. This opportunity lets you impact patients’ lives while growing your career in a warm, supportive environment.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:
- Oversees, escorts and directs customers to the appropriate source for assistance.
- Provides a safe environment for patients and their families through producing quality outcomes.
- Assists Supervisor with daily staffing.
- Monitors and documents quality outcome.
- Oversees and completes patient tracking through electronic software tools.
- Coordinates and maintains Uniform Room activities such as locker assignments and scrubs for all O.R. personnel.
- Properly handles and disposes of hazardous waste.
- Complies with special cleaning requests for radioactive waste and infection control surgical cases.
- Other duties as assigned.
Education:
- High School Diploma or GED.
Certifications:
Complexity of Work:
- Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to empathize and recognize with patients suffering from physical or emotional difficulties and be sensitive to patient needs.
Work Experience:
- Minimum of one year customer service experience and experience working in a team environment.
- Minimum one year Surgical Support Tech I experience or two years’ experience as a Lead following through with projects and managing staffing and staffing issues.
Physical Requirements:
- Requires a full range of body motion including ability to lift and/or bear the weight of 100 pounds with assistance, or more while pulling, lifting, pushing and transferring patients to and from various apparatus; regularly pushes moderate to heavy weight of 100 pounds or more.
- Exposure to body fluids.
- Must be available for flexible scheduling according to the needs of the surgical area.
- Floating may be expected per assignment policies within the surgical support department.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
