Job Abstract

Carrier Enterprise has an opportunity to in our Mid-Atlantic Region

Commercial Parts Specialist in Richmond, VA

As a Commercial Parts Specialist, you will be providing pre- and post-order support to key dealers, as well as the local sales team, within the designated Mid-Atlantic market areas. You will be a commercial equipment parts contact responding to advanced part requests in a call center environment.

The position is an integral part of the overall customer relationship. Customer contact will take place via incoming and outbound calls, digital channels, and indirectly through the inside support of the sales team – it’s a team effort.

Duties Include:

• Provide superior engagement for sales follow-up and customer service to both external and internal customers.
• Provide technical pre- and post-sale support to the sales organization, including monitoring shipping, delivery and return status, as required.
• Handle incoming customer requests for orders and product information.
• Ability to handle a high daily call volume – Call Center Environment
• Work with customers, sales, and internal/external suppliers to resolve issues as they arise.
• Work with Warranty Team to support customer claims and questions as needed.
• Work with vendors on returns if necessary.
• Support add-on sales opportunities when receiving and processing customer orders.
• Drive technology and tool adoption within customer groups and sales channels to utilize tools.
• Demonstrated performance history and knowledge of the HVAC industry.
• Highly motivated self-starter, able to work with minimal direction required from management.
• High sense of urgency, team-oriented, and strong interpersonal skills.
• PC and common software literacy required.
• Must possess desire to succeed and learn for future growth and development.
• Excellent customer relations and customer service skills.
• Ability to actively problem-solve and innovate when information is not readily available.
• Can work in a fast-paced environment and possess excellent organizational skills.
• Exceptional written and verbal communications skills, complete with ability to follow through.
• Learn and adhere to posted CE Team A7 Principles and ensure 100% Customer Satisfaction in each transaction.
• Other duties as assigned

At Carrier Enterprise (CE), we proudly distribute industry leading Carrier, Bryant, Payne and other brands of HVAC and Refrigeration equipment, as well as a full line of aftermarket parts, supplies, and accessories. As a joint venture between Watsco and Carrier, we are part of one of the largest HVAC Distribution Network in North America. CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. We strive to deliver the best products with best-in-class customer service.

Mission: At CE, our associates create an exceptional customer experience by providing innovative solutions to propel business forward. We accomplish this by exemplifying our core values…safety, integrity, teamwork, innovation, service-minded, and community oriented.

Education and Experience:

Associate or technical degree. Bachelor’s degree or higher a plus, but not required. Note - CE offers excellent tuition reimbursement programs to support continuing education
Minimum 3+years of experience or greater within the HVAC industry, wholesale distribution sales, or other similar service-related experience.
Excellent customer service skills, verbal and written skills, organizational skills.
Ability to work effectively in both remote and in-office environments.
Previous Experience in a call center environment is a plus– ability to handle a high daily call volume